Family PandaReviews of familypanda.co

Response from Family PandaDec 25, 2020

Dear Jessica, We are sorry for the wait, since there was a change of photo in your order, and due to the unprecedented increase in orders during holiday season, it has taken a bit longer than usual to complete your order. Rest assure that as soon as your order is shipped, a tracking number will be sent to your email so you can track your order. In the mean time, we will send you a preview of your mug to your email so you can see how cute it is. Thank you for understanding in this busy time and all the best, Quin from Family Panda.

Response from Family PandaDec 25, 2020

Dear Meggy, We are sincerely sorry for the unpleasant experience you had with us. We would like to explain again that the mug you received was exactly the same as the 11 oz mug's mockup and it's the difference in hand sizes of people that makes it feel like it's small or big so we hope you can understand this. Besides, the mug you received is really cute and we believe that it will still make your partner happy and enjoy all Christmases from now on with you fully. All the very best, Quin from Family Panda.

Response from Family PandaDec 25, 2020

Dear Brittany, We are sorry for the late update due to an unprecedented order increase during this holiday season and limited employee availability due to the Covid-19 pandemic which started in the beginning of this year. Regarding your order's shipment status, your order is still in transit to your address, however, it just takes a bit longer time to show up the details on the tracking site; as soon as there's an update, we will send you an email so you are kept up-to-date with your order. Sincerely, thank you for your support and kind understanding in these challenging times, we wish you nothing but a joy-filled Christmas season. Best regards, Quin

Response from Family PandaDec 25, 2020

Dear Cameron, We are sorry that you haven't received your order. Since your order is shipped internationally and the Covid-19 has affected heavily on the transportation line of all areas, your order was rerouted to ensure that the item can be delivered safely to you. We hope our email with the updated tracking link finds you well and please stay safe and healthy. Thank you for your patience and your kind understanding during these challenging times. Best regards, Quin from Family Panda.

Response from Family PandaDec 25, 2020

Dear Shanice, It must have been so emotional and happy when seeing the gift from you. May the Christmas season bring only happiness and joy to you and your adorable family. Merry Christmas! Best regards, Quin from Family Panda.

Response from Family PandaDec 25, 2020

Dear Stephen, We are sorry that you haven't received your item. Due to the heavy impacts of Covid-19 on the transportation line of all areas, your order was rerouted to ensure that the item can be delivered safely to you. Hope our email with the updated tracking link finds you well and we wish you safety and good health. Thank you very much for your patience and your kind understanding in these challenging times. Best regards, Quin from Family Panda.