Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

Call Directions Website

Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Jewelry & Watches, California

Factory Direct Jewelry reviews

762 approved reviews, newest moderated first

Gerry
Jan 6, 2026
Outstanding and prompt service.
Outstanding and prompt service.
Response from Factory Direct JewelryJan 27, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Report
Tiwanda
Jan 6, 2026
The chain was to short I can’t wear it…
The chain was to short I can’t wear it and the piece of the Capricorn looks so cheap.
Response from Factory Direct JewelryJan 27, 2026
Hello there, We sincerely apologize if your recent order did not meet your expectations. At Factory Direct Jewelry, we strive to provide high-quality products and exceptional service, and we regret that we fell short in this instance. While we aim to satisfy all our customers, we understand that sometimes things may not go as planned. To ensure your satisfaction, we offer a 30-day return policy on all orders. If you would like to initiate a return for a refund, please feel free to reach out, and we will guide you through the process. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Thank you for choosing Factory Direct Jewelry. Thank you!
Report
chava
Jan 6, 2026
Good quality and fast shipping.
Good quality and fast shipping.
Response from Factory Direct JewelryJan 27, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Report
Elizabeth H.
Jan 6, 2026
I absolutely loved the ring.
I absolutely loved the ring.
Response from Factory Direct JewelryJan 27, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Report
Shelley R.
Jan 6, 2026
The quick delivery an the quality of…
The quick delivery an the quality of the necklace was just beautiful!
Response from Factory Direct JewelryJan 27, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Report
brandon V.
Jan 6, 2026
The customer service after my package…
The customer service after my package got lost was more than I expected, top notch honestly and the quality of product, just awesome, FedEx however is horrible , worst experience ever through there part it had nothing to do with this company or the product . Once again just FedEx was horrible .
Response from Factory Direct JewelryJan 27, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We apologize for the experience from the courier. There are some shipping issues that are beyond our control, but we are glad that the order was shipped. We are grateful for your feedback.
Report
Miguel C.
Jan 6, 2026
Did not meet expectations or listing…
Did not meet expectations or listing description but still has high quality jewelry that’s forsure
Response from Factory Direct JewelryJan 27, 2026
Hello there, We apologize if the item did not meet your expectations. Looking at the previous communication regarding this order, I believe the issue with this was regarding the finish of the edges of the ring. Unfortunately, we cannot accommodate that kind of modification. We still appreciate your feedback.
Report
James L.
Jan 6, 2026
Got my pendent fast and looks good
Got my pendent fast and looks good
Response from Factory Direct JewelryJan 27, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Report