Factory Direct JewelryWe make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jewelry & Watches · Fresno, California
Excellent
Jewelry & Watches · Los Angeles, California
Excellent
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Excellent
Jewelry & Watches · Arcadia, California
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762 approved reviews, newest moderated first
Dominic G.
What I ordered came in wrong two days before Christmas. I had to go spend another $2000 on the correct piece of jewelry. I would never use this place again.
Response from Factory Direct JewelryJan 27, 2026
Hello there, We apologize if the item you received was not as expected. We sent you an email regarding this order, and kindly reply to the email and we will be more than happy to resolve this issue for you. Thank you!
Veronica S.
I’m very satisfied with this merchandise. The quality is better than expected and it matches the description perfectly. It arrived on time and was well packaged.
Response from Factory Direct JewelryJan 27, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Andrew S.
This beautiful item made my daughter’s Christmas morning. Thank you! Will definitely buy again Andy
Response from Factory Direct JewelryJan 27, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Candido T.
I received the wrong item and it's taking forever to get an approval to send back the wrong item and receive the right one I stead..
Response from Factory Direct JewelryJan 27, 2026
Hello there, We apologize if the item you received was not as expected. We sent you an email regarding this order, and kindly reply to the email and we will be more than happy to resolve this issue for you. Thank you!
Larry W.
Great experience
Response from Factory Direct JewelryJan 27, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Nate M.
Exactly what what I ordered, I got. Timely too.
Response from Factory Direct JewelryJan 27, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Alfredo J.
Beautiful quality pieces, only one of two jewelry stores I shop online because of great pieces and value!
Response from Factory Direct JewelryJan 27, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Michael D.
This was my first time ordering from this company and they did not disappoint. Fast service during the Christmas holiday and cross was on point to pictured item. Would definitely consider purchasing from this company again...
Response from Factory Direct JewelryJan 27, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!