Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

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Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Factory Direct Jewelry reviews

Showing 50 reviews with 4 stars · Clear filters

AnnMarie F.
Oct 20, 2026
I waited a bit too long and expected…
I waited a bit too long and expected the chain to look a bit bigger like the picture on the model.
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Derrence D.
Oct 12, 2026
Returned for a refund
Returned for a refund. Looking for a different size.
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Lyuba Y.
Oct 9, 2026
The overall experience was great
The overall experience was great. Fast delivery. Product description was very accurate. However, the fee for the returns was snuck in, in my opinion. Granted it's not a huge amount but I feel like it was not very clear.
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Art
Oct 8, 2026
Rather small.
Rather small. I expected something bigger.
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Alfred G.
Oct 6, 2026
The ring fit like it should.
The ring fit like it should.
Response from Factory Direct JewelryOct 7, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
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Pisces
Sep 24, 2026
Nice but could be slightly larger
Timely delivery. The pendant could be slightly larger and chain a little thicker since it is a unisex piece.
Response from Factory Direct JewelrySep 28, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
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Heather
Sep 13, 2026
The size is a little larger than my…
The size is a little larger than my other size 7. Nice quality.
Response from Factory Direct JewelrySep 16, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
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Allen P.
Sep 2, 2026
I like yalls website but so of the…
I like yalls website but so of the products are little decieveig. I bought a ring and wasent very impressed
Response from Factory Direct JewelrySep 8, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
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