Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

Call Directions Website

Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Jewelry & Watches, California

Factory Direct Jewelry reviews

762 approved reviews, newest moderated first

Noah H.
Feb 11, 2026
Thanks
Thanks I'll be back later.
Response from Factory Direct JewelryFeb 16, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Report
Denise
Feb 10, 2026
Italian Horn
The Italian Horn is a beautiful piece! The quality is excellent! It was here in a few days after ordering. I can’t wait to give it to my husband on Valentines Day!
Response from Factory Direct JewelryFeb 16, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Report
Johnny Martinez M.
Feb 10, 2026
Pendant was not as described
Pendant was not as described. Pendant loop was too small. Not satisfied
Response from Factory Direct JewelryFeb 10, 2026
Hello, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support.
Report
WF
Feb 7, 2026
Always Exceelent Workmanship
I've ordered several times from Factory Direct and it's always excellent quality workmanship at a reasonable price. Fast delivery too.
Response from Factory Direct JewelryFeb 10, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Report
Felix S.
Feb 7, 2026
The timing for my pieces were spot on.
The timing for my pieces were spot on.
Response from Factory Direct JewelryFeb 10, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Report
Norma C.
Feb 7, 2026
Beautiful Blessed Mother
The piece I ordered is beautiful and well made. The pendant came in a lovely box. The package was securely rapped. And shipping didn't take long at all. Im very satisfied.
Response from Factory Direct JewelryFeb 10, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Report
Jessica
Feb 7, 2026
Great quality and fair pricing love…
Great quality and fair pricing love factory direct!!<3
Response from Factory Direct JewelryFeb 10, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Report
Nathaniel P.
Feb 6, 2026
My wife loved my purchases it made her…
My wife loved my purchases it made her birthday very special
Response from Factory Direct JewelryFeb 6, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Report