Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

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Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Factory Direct Jewelry reviews

762 approved reviews, newest moderated first

Natalie N.
Feb 3, 2026
The jewelry is beautiful
The jewelry is beautiful, and it was shipped by company within 2 days, but fed ex was the huge problem, it was delayed 6 days because of weather, planes not leaving as scheduled. But i received it before valentines day. I cant wait to see my boyfriends face when i give it to him. Ive also checked out your engagement rings, who knows, that might be next!
Response from Factory Direct JewelryFeb 4, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
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Carol P M.
Feb 3, 2026
Did not receive necklace
Did receive necklace today and it was packaged nicely and is as advertised - beautiful!
Response from Factory Direct JewelryFeb 4, 2026
Hello, Thank you for reaching out to us regarding your order. We sincerely apologize for the delay you experienced with your package. Your order was placed on January 19th and was shipped the following day. Unfortunately, the package experienced some unexpected courier delays that are beyond our control, and we understand how frustrating this can be. We want to assure you that we are doing everything possible to expedite the delivery of your order. According to USPS, your order is scheduled to be delivered today, February 4th. https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400150206220008730201 We truly appreciate your patience and understanding during this time. Thank you for choosing Factory Direct Jewelry, and we look forward to serving you in the future.
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Patricia G.
Feb 3, 2026
Excellent service..my order was prompt
Excellent service..my order was prompt, no issues with billing and I was pleased with the product. Pat Gardiner
Response from Factory Direct JewelryFeb 3, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
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Trudy J.
Feb 3, 2026
Fast delivery and beautiful…
Fast delivery and beautiful item-couldn't be happier. Thank you!
Response from Factory Direct JewelryFeb 3, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
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Charles S.
Feb 3, 2026
Expediency of receipt of the item
Expediency of receipt of the item. Ease of ordering. Extremely good quality of the item which was better than I had expected. A pleasant experience.
Response from Factory Direct JewelryFeb 3, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
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A P.
Feb 3, 2026
Silver signet rings with engraved initials
Great first-time experience buying from this company, but it won't be the last! Loved the Sterling Silver signet rings with classy initials that I got for gifts. They were delivered superfast, beautifully packaged and all at a nice price 👍🏽. This company delivers on what it promised and has great inventory
Response from Factory Direct JewelryFeb 3, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
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Craig H.
Feb 3, 2026
thank you very much
thank you very much
Response from Factory Direct JewelryFeb 3, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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Dotson
Feb 3, 2026
Quality items at great prices
Quality items at great prices
Response from Factory Direct JewelryFeb 3, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
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