customer
I returned my purchase and I still have…
I returned my purchase and I still have not received an email or notification that ut has been received. They have poor communication and the Cross was not as described.
Response from Factory Direct JewelryFeb 16, 2026
Hello there, Thank you for reaching out to us. We sincerely apologize for the experience you've had with your recent order. We understand how important it is for our customers to receive their items in a timely manner and to have their expectations met. Once a return is received, please allow approximately 3-5 business days for sorting, processing, and inspection. During this period, we will ensure that your refund is applied. I can confirm that your order has been successfully refunded and canceled. You should see the refund reflected back to your card within 24-48 hours. We truly value your feedback, and we are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. To maintain transparency, we provide detailed information regarding the dimensions, size, and weight of our items on our website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. If you have any further questions or concerns, please do not hesitate to reach out. Thank you for your understanding and support. Best regards, Factory Direct Jewelry