Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

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Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Factory Direct Jewelry reviews

762 approved reviews, newest moderated first

Michael Graves FTW T.
Feb 17, 2026
Fast and exactly described
Exactly what I was looking for !
Response from Factory Direct JewelryFeb 21, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
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Carla C.
Feb 17, 2026
Duck Necklace
Didn't take long to receive and looked just as good as the one in the jewelry store!
Response from Factory Direct JewelryFeb 21, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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Sue L.
Feb 17, 2026
Beautiful piece of jewelry and a great…
Beautiful piece of jewelry and a great price also.
Response from Factory Direct JewelryFeb 17, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
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customer
Feb 17, 2026
Very nice pendant
Very nice pendant, good price, quality and customer service
Response from Factory Direct JewelryFeb 17, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
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Victoria V.
Feb 17, 2026
Never got merchandise
Love it !!!!
Response from Factory Direct JewelryFeb 17, 2026
Hello there, Thank you for reaching out to us. We wanted to let you know that your order has been fulfilled and shipped via FedEx. According to our records, it was delivered today, February 17th. We recommend checking with members of your household to see if they might have received it on your behalf. For your convenience, I have attached a photo of the tracking details and proof of delivery. https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9400150206222009323888%2C Thank you and Have a wonderful day! Best regards, FDJ Team
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Bernadette N.
Feb 17, 2026
Whole transaction went smooth from the…
Whole transaction went smooth from the ordering process to delivery,care and detail in the packaging displays the workmanship and quality of the jewelry very pleased no issues will be a repeat customer. Thank you
Response from Factory Direct JewelryFeb 17, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
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David D.
Feb 17, 2026
My purchase arrived in a timely manner…
My purchase arrived in a timely manner and I was very pleased with my purchase 😀
Response from Factory Direct JewelryFeb 17, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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Introdeity
Feb 17, 2026
Love my Gold Ankh earrings!
Order came in a timely manner. It was well packaged and just as beautiful as it was shown on the website. I’m satisfied and will consider ordering again from factory direct jewelry. Thank you!
Response from Factory Direct JewelryFeb 17, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
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