Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

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Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Factory Direct Jewelry reviews

762 approved reviews, newest moderated first

Arthur B.
Oct 3, 2026
My newest charm
My newest charm. Is not solid gold. Does not meet the description. Very disappointed. It’s like cardboard with a wee little piece of gold glued on like a piece of cardboard with like gold foil on the back. Very unappealing.
Response from Factory Direct JewelryOct 7, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
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Hope Z.
Oct 2, 2026
Price was high for such small plumeria…
Price was high for such small plumeria earrings. But I can not afford larger ones at the prices you charge.
Response from Factory Direct JewelryOct 7, 2026
Thank you for sharing your feedback. We understand that everyone has a different budget, and we’re sorry to hear that the size and price of the plumeria earrings did not meet your expectations. Our pricing reflects the value of the 14K gold, as well as the craftsmanship, labor, production, and shipping involved in creating each piece. We offer different sizes and styles at various price points so our customers can choose an option that best fits their preferences and budget. We truly appreciate your support and hope to have the opportunity to serve you again in the future.
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CK
Oct 2, 2026
Super easy to order
Super easy to order. Great service and the product delivered in just a few days! I’ll definitely order from FDJ again!
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C. C.
Oct 1, 2026
Very poor quality charm
Very poor quality charm . Cheap, one sided, lightweight. Looks like a cheap stamping. Returned it
Response from Factory Direct JewelryOct 1, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
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Fabiola M.
Oct 1, 2026
I choose 4 stars because I order a…
I choose 4 stars because I order a cuban chain for men of 20' but it arrived shorter like it was 18'.This was very dissappointed for me.
Response from Factory Direct JewelryOct 1, 2026
Hello there, Thank you for taking the time to share your feedback with us. We genuinely value your input and want to ensure that your experience with Factory Direct Jewelry meets your expectations. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. To assist you further, we have sent you a separate email so that we can resolve the issues you have regarding your recent purchase. Your satisfaction is our top priority, and we are committed to resolving this matter to your complete satisfaction. Thank you for your cooperation, and we look forward to hearing from you soon. Best regards, Customer Service Team Factory Direct Jewelry
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Cristina M.
Sep 30, 2026
Beautiful pendant
Beautiful pendant, fast delivery, good service
Response from Factory Direct JewelryOct 1, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
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Demetrius K.
Sep 30, 2026
Happy with products
Happy with products. Excellent customer service. Easy to reach and communicate with. Fast delivery! Thanks again!
Response from Factory Direct JewelryOct 1, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
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Lilly
Sep 30, 2026
My experience was very good
My experience was very good. The item I ordered is absolutely beautiful 🤩. 👍🏼👍🏼. I really liked that I had to sign for package. Thank you for making sure that the item was delivered safely.
Response from Factory Direct JewelryOct 1, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
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