Edward W.
They sent me a return label after I…
They sent me a return label after I mailed it at the usps someone canceled that return label. Now they are saying that they haven't received it. And I do have a copy from the usps show that it was sent
Response from Factory Direct JewelryOct 1, 2026
Hello there, Thank you for reaching out to us regarding your return. We truly value your feedback and want to ensure that we address your concerns effectively. After reviewing the status of your return, we noticed that the return label provided was used after its expiration date. Please keep in mind that USPS labels issued by us are valid for 30 days from the date they are generated. Unfortunately, because the label was used beyond this time frame, our system has not processed the return, and we have not received the item back. To clarify, we did not cancel your return; rather, it was marked as not returned due to the expiration of the label. Please remember that refunds for returns can only be processed once we physically receive the item. If you have any further questions or if there is anything else we can assist you with, please do not hesitate to reach out. We are here to help you. Thank you for your understanding. Best regards, Factory Direct Jewelry