Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

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Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Factory Direct Jewelry reviews

762 approved reviews, newest moderated first

Art
Oct 8, 2026
Rather small.
Rather small. I expected something bigger.
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IG
Oct 8, 2026
Recently I ordered a name pendant with…
Recently I ordered a name pendant with a Butterfly and before it was shipped I asked if they can change the font of my order they said they did I ended up double checking to get confirmation if they did change it they confirmed with me again that It was changed. When I received it was not what I asked for the pendant itself was easy to bend and it did not look appealing at all to what was shown on the website I’ve ordered from here before this was the only disappointing item I have received from them.
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Delighted N.
Oct 8, 2026
Love the jewelry and the sale price
Love the jewelry and the sale price! It arrived as a beautiful piece and on time as described. Very happy!!
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KJ
Oct 7, 2026
Quality product
Wife is very pleased with the purchase.
Response from Factory Direct JewelryOct 7, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
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Robby C.
Oct 7, 2026
Very good quality and made her happy
Very good quality and made her happy
Response from Factory Direct JewelryOct 7, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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Kevin R.
Oct 6, 2026
Great continued service had a warranty…
Great continued service had a warranty replacement and it shipped back very quick
Response from Factory Direct JewelryOct 7, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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Russell E.
Oct 6, 2026
I purchased a gold crucifix with chain
I purchased a gold crucifix with chain, sight unseen .The teeeeenie tiny item sent to me was certainly not what I expected. $ spent I can't afford. We live and learn.i have no use for this at all. .
Response from Factory Direct JewelryOct 7, 2026
Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size, and weight of our items is stated on our website for transparency. We would also like to clarify that the price of our jewelry reflects more than just the weight of the item. Our pricing takes into consideration the current value of the gold, as well as the labor, craftsmanship, production costs, and shipping expenses involved in creating and delivering each piece. We understand that sometimes things may not go as planned, and we appreciate you bringing your concerns to our attention. Your feedback is invaluable in helping us improve our products and services. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
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Alfred G.
Oct 6, 2026
The ring fit like it should.
The ring fit like it should.
Response from Factory Direct JewelryOct 7, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
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