Factory Direct Jewelry Reviews | Read Customer Reviews of factorydirectjewelry.com

Factory Direct JewelryReviews of factorydirectjewelry.com

4.4762 reviews
Jewelry & Watches
640 South Hill Street Suite A542, Los Angeles, California

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Factory Direct Jewelry

About Factory Direct Jewelry

We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.

Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: factorydirectjewelry.com
Website: factorydirectjewelry.com
Category: Jewelry & Watches
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Factory Direct Jewelry reviews

762 approved reviews, newest moderated first

TRAVIS H.
Mar 20, 2026
Still awaiting item to be delivered
Still awaiting item to be delivered
Response from Factory Direct JewelryMar 23, 2026
Hello there, Thank you for reaching out to us regarding Order 1056497. We wanted to let you know that your order has been fulfilled and shipped via USPS. According to our records, it was delivered on March 20th. We recommend checking with members of your household to see if they might have received it on your behalf. For your convenience, I have attached a photo of the tracking details and proof of delivery. https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9400150206220010287892%2C Thank you and Have a wonderful day! Best regards, FDJ Team
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Damian
Mar 18, 2026
It was a awesome buying experience with…
It was a awesome buying experience with Factory Direct Jewelry. I found what I wanted and it was delivered promptly. Love my new Sterling silver Jesus Anchor. Thank you
Response from Factory Direct JewelryMar 23, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
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Carolyn Z.
Mar 18, 2026
Love the product
Love the product - didn't get tracking info so I was nervous it would be delivered while I was out of town. But again, love the Aztec gold necklace - will purchase again!
Response from Factory Direct JewelryMar 18, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
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Charisma
Mar 18, 2026
Beautiful 🌺
I purchased a pendant which is beautiful next I purchased a chain that I thought would pair perfect but I had to return the chain it was to small in width and length.
Response from Factory Direct JewelryMar 18, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
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Mike W.
Mar 18, 2026
pendent was as described and pictured
pendent was as described and pictured, very good
Response from Factory Direct JewelryMar 18, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
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Joan W.
Mar 18, 2026
Beautiful ring
Beautiful ring, needed an exchange, very helpful.
Response from Factory Direct JewelryMar 18, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
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yazan S.
Mar 18, 2026
I received the ring after just 5…
I received the ring after just 5 days—that is incredibly fast! I absolutely love it.😻
Response from Factory Direct JewelryMar 18, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
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Issac G.
Mar 17, 2026
I treasure the medal I purchased.
I happy with the medal .
Response from Factory Direct JewelryMar 18, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
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