Factory Direct JewelryWe make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Jewelry & Watches · Fresno, California
Excellent
Jewelry & Watches · Los Angeles, California
Excellent
Jewelry & Watches · Redondo Beach, California
Excellent
Jewelry & Watches · Arcadia, California
Excellent
762 approved reviews, newest moderated first
Marilyn C.
It was something I always wanted. A plumeria pendant necklace. The crafting of flowers was nice and graduated in size. Ordered with 26" to old chain and I could wear immediately when received.
Response from Factory Direct JewelryApr 15, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Wilton C.
Fast and efficient delivery. The item was beautiful!
Response from Factory Direct JewelryApr 15, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
MEGAN
Very friendly kept me updated on everything and when to expect it was very happy with factory direct jewelry.
Response from Factory Direct JewelryApr 15, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Michael M.
I ordered a cross pendent with chain...The chain was very flimsy not for that size of the cross pendent. The cross pendent was absolutely beautiful and heavy 14K gold . The chain was not to satisfactory for that size of the cross pendent.
Response from Factory Direct JewelryApr 15, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Debra S.
Great variety of crucifixes to choose from. Great quality at great prices. Easy on line ordering. Quick delivery. Seamless transaction from start to finish.
Response from Factory Direct JewelryApr 15, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Jeff B.
Fairly quick delivery and my wife loved the necklace!
Response from Factory Direct JewelryApr 15, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Sherry B.
There are so many great choices it was hard to decide! I love the gold chain that I purchased and it is quite versatile!
Response from Factory Direct JewelryApr 15, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Lillian H.
Great quality
Response from Factory Direct JewelryApr 15, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.