Factory Direct JewelryWe make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jewelry & Watches · Fresno, California
Excellent
Jewelry & Watches · Los Angeles, California
Excellent
Jewelry & Watches · Redondo Beach, California
Excellent
Jewelry & Watches · Arcadia, California
Excellent
762 approved reviews, newest moderated first
Jessica G.
Omg! better than i expected. Beautiful necklace and charm. Just what i was looking for. The exact same details. Very well made and good quality. Shipping was fast and arrived just on time. Highly recommend and will be purchasing again.
Response from Factory Direct JewelryApr 17, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Christopher F.
The item came promptly and was well packaged. While it would have been nice if a longer chain had been provided as an option, something like that is easily picked up locally.
Response from Factory Direct JewelryApr 17, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Skorpija
Excellent quality and craftsmanship. The pair of necklaces with Russian Orthodox crosses exceeded my expectations. They are elegant, meaningful, and perfect for a special occasion like baptism. Fast and reliable delivery as well. I highly recommend this seller.
Response from Factory Direct JewelryApr 17, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
NJ M.
The products are great at. Fair price and the service is excellent! Trustworthy people and quality jewelry!
Response from Factory Direct JewelryApr 17, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
alma A.
Factory Direct was great on time and received the item and look just like the picture and it was a great price kudos to Factory Direct jewelry
Response from Factory Direct JewelryApr 15, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Robert S.
I ordered a ring, and it was true to size and delivered promptly.
Response from Factory Direct JewelryApr 15, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Finley T.
Very good prices for gold. Reliable company.
Response from Factory Direct JewelryApr 15, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Corry
The metal of the necklace seems pretty thin. It was not the quality I was expecting.
Response from Factory Direct JewelryApr 15, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry