Nick F.
Mother's Day Gift... LATE !!
Gift ordered for mother's day and was sent via incorrect type of parcel (2 day vs next day). Customer service person was nice but could do nothing for me. Had to pick it up on Monday evening (the day after mother's day) at a separate fedex location. Fedex was generally unhelpful (not Factory DIrect's issue but added to the problem). If you advertise that something will be there by mother's day then it should be, otherwise I would have made another buying choice.
Response from Factory Direct JewelryMay 22, 2026
Hello there, Thank you for reaching out to us regarding your recent experience with the delivery of your order. We sincerely apologize for the inconvenience caused by the late delivery of your item, especially considering the importance of timely arrival for special occasions like Mother's Day. We understand that the incorrect delivery method was utilized in shipping your package, which ultimately led to the delay. Please know that we took immediate action to intercept the package, even over the weekend, in hopes of redirecting it to a FedEx facility for pickup. Unfortunately, despite our best efforts, the package did not arrive in time. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry