Sofia H.
Handled my issue with great care!!!
Handled my issue with great care!!!
Response from FabFitFunDec 28, 2022
Hi Sofia! Thank you for your rating! We are so happy to hear our team was able to help! Xo

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FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent

Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent

Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Sofia H.
Handled my issue with great care!!!
Response from FabFitFunDec 28, 2022
Hi Sofia! Thank you for your rating! We are so happy to hear our team was able to help! Xo
DEBBIE
Helpful responsive solved the problem
Response from FabFitFunDec 21, 2022
Hi Debbie! Thank you for your rating! We are so happy to hear our team was able to help! Xo
Natalie C.
Good customer service with follow up.
Response from FabFitFunDec 21, 2022
Hi Natalie! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Stephanie N.
FFF is my ultimate present to me🥰 Every part of the process is enjoyable from getting to choose full size products that I know I will enjoy and even getting to add additional items to my box at super reduced prices!
Response from FabFitFunDec 21, 2022
Hi Stephanie! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Melinda
I love the items in my box and the customization opportunities that my annual subscription provides. It would be an easy 5 stars if my box ever shipped according to the annual subscription shipping schedule!!
Response from FabFitFunDec 21, 2022
Hi Melinda! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We will continue to work on improving member experiences! Xo
Toby
Awesome business & personnel b B if they can’t respond to your email quickly believe me they will. So very helpful.
Response from FabFitFunDec 21, 2022
Hi Toby! Thank you for taking the time to review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
pkballetdancer
I have been with Fabfitfun since their start up and I was quite shocked and disappointed with a recent purchase that I did during the add on sale for Christmas. Long story short, I was sent a gift set product that was not completed in the gift package and couldn’t believe that fabfitfun would allow a product to be sent to clients like this. It literally was missing an item out of a visual package so it’s not like it’s something that they wouldn’t have not seen while packaging the item for delivery. I contacted customer care with extreme frustration after receiving my item, and was met with a very patient and understanding representative. She helped ease my frustration and assured me that she would take care of the situation, and would follow through with me to the very end which she did. if it wasn’t for this representative I probably would’ve canceled my subscription since this isn’t the first situation I’ve encountered with fabfitfun over the years. Everything was handled professionally by the representative and thanks to her follow through and commitment to making sure I was credited back, I decided my frustration was not worth stopping my subscription when I know it’s handled the right way. with all of this being said, I have always been a fan of fabfitfun and look forward to my seasonal boxes. So for future, fab,fit,fun, please do not deliver items uncompleted to clients who value your products and services. It’s not only frustrating, but disappointing, especially during the holiday seasons!
Response from FabFitFunDec 20, 2022
Hi there! Thank you for taking the time to share your thoughts and feedback with us. We're happy that you were fully assisted and had a great experience with our customer care! Xo
Chantelle A.
I would give zero stars if I could. I saw this advertised on Facebook so I decided to give it a try. The items advertised were not options so I decided to cancel within 20 min of looking at the box. The WORSE WORSE service and horrible products
Response from FabFitFunDec 17, 2022
Hi Chantelle! We are sorry to hear that your experience with us was less than ideal. Please note that all of our items are only available while supplies last and popular products/brands tend to be sold out first than others. We apologize if we no longer have the items you're looking forward to this season and hope you give us a chance to make it up to you in the future. We thank you for your feedback and please feel free to reach out to us if there's anything we can do to make your experience better!