FabFitFunReviews of fabfitfun.com

Great customer service!

I received a broken air purifier. And instead of receiving another one I only got a 25.00 add on gift card. I’m grateful but it stinks bc that purifier was retailed at 99.00 dollars. The customer service rep was so nice and understanding though. She helped me the best she could.

I had an issue with USPS lisingba package which I thought might be my Dropship order. Cathy listened to my story told me she needed to check further because there was no tracking on that order. Cathy followed up (as promised) sent me the information I needed and the issue was quickly resolved. Excellent CS!

Fab fit fun should be subject to a class action lawsuit for their cyber Monday scam! I had an inactive account and was browsing and they shipped the items without my authorization and did not cancel the order upon request. I have never had a merchant send items to me without authorization and that is exactly what fabfitfun did. They “posted” this on their website! I don’t know how this is legal but if it is, it is totally unscrupulous.

My experience with Ipsy Customer Care Agent Drew today went extremely well! She came up with a solution to my situation that was very satisfying to me, as a long time customer! I felt respected & heard! Thank you Ipsy!!

I imagine FFF is fine for its regular subscribers. I received one box and wasn't interested, so I cancelled. That was a few years ago. This winter I got an email about a sale for those who didn't have subscriptions, so I went to check it out. I added some stuff to my cart but wasn't really interested, so I just forgot about it. Lo and behold, I was charged for all those items -- to the tune of almost $400. I just realized this, so I reached out to FFF and asked that it be cancelled (as none of the shipping/tracking is available yet). I was told that I cannot. A portion (about half) is drop ship, so that stuff is not returnable/refundable. The other half I can return at my cost, and they'll refund me. I imagine the shipping (from NJ to CA) won't be cheap given the potential weight. The reason is that during these sales there is an "automatic" check out process, which I have never heard of before. The person I chatted with showed me a screenshot of where it would have been on the site, and I don't doubt it was there. However, the print is clearly smaller than everything else on the page and the practice, in addition to being nefarious, is odd. Additionally, if I go to my cart now, it says, "Add items from The Shop at any time and check out when you're ready." This suggests that the "automatic" checkout is an inconsistent practice on their site as well. My requests to remove my credit card information from their site (which I cannot remove myself) were completely ignored; the representative literally did not even acknowledge my repeated requests. In short, this is a warning to those who don't regularly use FFF: Don't play around on the site or with their sales; it can be an expensive lesson. In fact, I would totally avoid a company that uses/relies on such questionable policies. Update 1/11: As expected FFF immediately replied with a promise to have "a member of [their] team" email me. Never happened. Update 1/24: After emailing FFF repeatedly, they did give me a full refund. Still, it took hours and hours before this was resolved. FFF needs to rethink this policy.

I didn't not like thr products in my first box.

I’ve never shopped on a website that will automatically check you out if you leave items in your cart. Imagine my surprise at a $566 charge on my account days after I put 12 items in my cart but didn’t purchase a single thing. After seeing the change, I canceled my debit card thinking it has been stolen. Afterwarda, I called FabFitFun and they told me it was basically stated in the fine print that they would automatically check out any items left in your cart. Who does that? They know how often people will leave things in their cart, so they thought they could do this and get away with it because of their zero return policy. It’s deceptive. Luckily, the person I spoke with canceled my order and refunded me, but reminded me this was a one-time courtesy. I used to order their boxes all the time. Never again.