FabFitFunReviews of fabfitfun.com

I was told if I signed up again, I would receive a free box. I have received the fall box but not the free box. This is not very trustworthy of the FabFitFun.

Customer service worked well after the tech issue to make sure I got the customizations I had originally selected. However, when I received my box the serving bowl was chipped. Customer service has been contacted again and hopefully they will work to resolve this issue.

Customer service was very helpful but when I receive you to my box I had a bottle of shampoo in there and it had exploded all over everything and there was toothpaste in there that also had exploded so almost everything that was in my box was completely useless

Updated review on March 24/26: I used to be a long‑time annual member starting in 2022. I LOVED getting my FabFitFun boxes back then -items wrapped in tissue paper, a magazine, and the whole thing actually felt like a gift. I recently came back and received my first Spring box, and I was honestly shocked at how different everything is now. The Spring box itself was plain, and the items inside weren’t wrapped in tissue paper or packaged nicely at all. No magazine, no packing list, no thank‑you, just nothing. My 7 add‑ons were also missing. When I emailed customer service, it really felt like AI was responding. They sent me a tracking number that doesn’t show up anywhere on my account, so I couldn’t even tell if anything had shipped. The add‑ons arrived late, and when they finally did show up, everything was tossed loosely into a shipping box with zero care and these were premium beauty items. Three of them had leaked. Customer service did give me a credit to use towards my next box, but the whole experience was disappointing enough that I cancelled my annual auto‑renewal. FabFitFun now feels like just another online retailer, and at this point I’d rather buy products locally here in Canada.

I truly love the premise of FabFitFun. However, the past two seasons has been very difficult to navigate. Major issue was losing my winter box with $200 of add ons because of the carrier SpeedX. In fall season SpeedX lost some of my sales order and I had damaged boxes. Product is a major problem too - overstock issues where you don’t get your coveted items combined with poor website redesign in 2025 making it so difficult to shop and refresh for items

Sizing on items is not very clear; ordered what I thought my size would or should be and couldnt get item up past my thick thighs

The last few customer service representatives have been very nice. My issue is still being sent to “the appropriate team” and I feel like I’m having to fight too hard to get a resolution. I shouldn’t have to take a screenshot of every item and description just to be sure that I get what I purchase.

None of the items that were advertised were available when I made my box. disappointed. I signed up for a year, so hopefully my next box will be better.