FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Espyfit
Customer service was wonderful and resolved my issue quickly. Thank you FabFitFun!
Response from FabFitFunDec 10, 2022
Hi Ashley! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
amber S.
The automatic charge of items in cart should be made explicitly clear to all new customers
Response from FabFitFunDec 10, 2022
Hi Amber! We are sorry for the confusion and understand where you're coming from. Our automatic checkout policy is displayed upon entering the sale and on your sale cart. You can read more about how our sale works on our FAQ page here, https://support.fabfitfun.com/?a=How-does-the-FFF-shopping-cart-work---id--u1bcCMamSCmTPjyPcxNu0g. We appreciate your honest feedback and look forward to surpassing your expectations in the future!
Larissa P.
Quick, helpful response, with all the information laid right out. Hands down some of the best costumer service I’ve ever received (from anywhere!)
Response from FabFitFunDec 10, 2022
Hi Larissa! Thank you for this sweet review! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! Xo
Lori Smith S.
I've been a customer for at least 3 years. Boxes are getting smaller along with the products. I was so impressed the first year and it has gone down 90% since! I got 6 products this month compared to 12 or better! I complained last year and don't know why I didn't cancel but now it's time....
Response from FabFitFunDec 9, 2022
Hi Lori! We're sad to hear that the items missed the mark for you! We appreciate your honest feedback and will let our team know your thoughts! We can't wait to have the chance to exceed your expectations with our future boxes and hope you'll love all of the great new items we'll curate for it!
JULIA V.
PSA : They allow items in your cart to be pushed through without order confirmation and then claim that all sales are final and no refunds are allowed. In my opinion this is NOT okay and I’ve never heard of anything like this before. It should be considered illegal if it isn’t! Only thing that is questionable here is their response.
Response from FabFitFunDec 9, 2022
Hi Julia! We want to make sure all of our members understand the Sale checkout process. You can check our FAQ link below for more information. Feel free to direct message us if you have any further questions! https://support.fabfitfun.com/?a=How-does-the-FFF-shopping-cart-work---id--u1bcCMamSCmTPjyPcxNu0g
Cindy
I am not happy with the company’s policies on orders. Or with the communication I receive about a change in an order. I canceled my annual subscription a couple of years ago and a friend convinced me to try again. After one box, order issues happened again and I’ve cancelled my subscription after two months.
Response from FabFitFunDec 9, 2022
Hi Cindy! Thank you for this feedback and we will be sure to pass it along. We will continue to work on improving member experiences.
Sam O.
The chat conversation had timed out due to my lack of response when I got a phone call. When I did respond about 10 or 15 minutes later, Earvie returned to the chat, didn't ask me to repeat anything, was kind, helpful, knowledgeable, understanding, and resolved my issue meeting and exceeding my expectations. If the rest of the company works like Earvie this is an amazing company!
Response from FabFitFunDec 8, 2022
Hi Sam! Thank you for taking the time to leave a review! We're happy that you had an amazing Customer Service experience! We look forward to sharing more seasons with you! Xo
Bobbie C.
This company is a rip-off. Overpriced products and poor customer service.
Response from FabFitFunDec 8, 2022
Hi Bobbie! Thank you for this feedback and we will be sure to pass it along. We will continue to work on improving member experiences.