FabFitFunReviews of fabfitfun.com

When its good its great. When its bad its a scam. I subscribed. Go to customize everything I want (thay was adverised) is out of stock. Fine. I choose whats left. A month later (more than 5 weeks after fall boxes shipped out) they email that my box is delayed. The following week i reach out. They cant give me an update. They have supply chain issues and have no idea when it will be able to be fulfilled. I request a cancelleation and refund. It appears they cancelled but havent refunded me. And wont confirm whether I am ir am not cancelled.

Had a subscription for two years. It's very overpriced considering the actual items you receive. Your options are predominantly cheaply made items that no one would actually buy. Cheap jewelry that breaks or tarnishes after first use. Thin and cheaply made clothes and textiles. Crappy bottom of the barrel beauty products. The sum of what you receive is less than the money you spend. Go elsewhere.

The products they offer are great but the customer service makes me want to rip my eye balls out. There’s no accountability when they make a mistake and I’ve never seen slower response time. I’ve had to reopen my complaint multiple times in order to keep the conversation going.

Helpful and rapid response to any situation.

Beware of their ordering system outside of the seasonal boxes. They operate like a regular store but if you put something in your cart they automatically transact it as a sale. I got an advent calendar sent to me that I didn't mean to order and now they tell me they have NO RETIRN SYSYEM. Is this even allowed under customer protection??

⭐ 1/5 Stars — Extremely Disappointing Customer Service My experience with FabFitFun has been incredibly frustrating. I reached out to have my Flash Sale order canceled, but they failed to respond to me for an entire week. By the time they finally got back to me, it was apparently too late to cancel the order. It honestly feels like my request was intentionally ignored until the cancellation window had passed. Now, instead of taking responsibility and helping resolve the situation, they are making the process unnecessarily difficult. Customer service should be about helping customers, not leaving them waiting for a week and then refusing to work with them when the delay was on their end. I did my part by reaching out in time, and I shouldn’t have to deal with the consequences of their lack of communication. I’m extremely disappointed with how this has been handled. The lack of timely communication, accountability, and willingness to resolve the issue has seriously damaged my trust in FabFitFun. I expected much better customer service and would strongly encourage others to think twice before ordering if this is how they handle cancellation requests.

I happily fill stockings for my family for Christmas and am the celebrator in the family for all holidays. I see my FabFitFun subscription as MY stocking for the year. Love all the products and the control to select what I want. Any issues are quickly and professionally responded to. I hope to continue with this indulgence for a long time.

Generous, understanding, and timely customer service. The possibility to access a myriad of luxury brands for affordable prices and bundles is a privilege not appreciated enough, as well.