FabFitFunReviews of fabfitfun.com

A billing error (on my part) was generously refunded when they didn’t have to. That is true custoner service and will keep me as a loyal customer.

Have good staff working there. Prompt customer service. Thanks

Would give 0 stars if I could. Their products are faulty and cheap quality, so I contacted customer service 6 months ago and told I would get a credit. Never got the credit and didn’t find out until they charged me for something that was supposed to be covered by it. Sent a message to customer service and it took 6 HOURS for them to get back to me via text message, and then another HOUR of texting back and forth. The refused to give a reasonable resolution. After making several more mistakes in the process they finally said they would give me the original credit I never got 6 months ago and didn’t care that I experienced significant inconvenience because of their mistakes. Canceling my membership (after 3 years of being a loyal customer, which means nothing to them) immediately.

I never received a notification that my box was ready to customize. I did not renew my subscription after 3 years, but had one last spring box left. When I reached out to customer service, they told me they were sorry they didn't send the notification & they'd refund me $35.02! Wait- I paid VIP annual $199 divided by 4 should come out to $49.99 a box. Oh no, they told me they were $54.99 a box & there was a $20 member fee that gets taken off the last box! What the?! I never agreed to a member fee. This USED to be a good subscription service and the last year, it totally has gone downhill! From poor quality items, switch & bait advertising, out of stock items, overpriced add ons, and shipping mishaps- I'm done & would not recommend them! Nowadays, there are many more options to choose from for a very similar subscription service!! EDIT: Thanks for your canned response Fabfitfun, but NO a member of your team WAS NOT able to assist me! lol

Great experience

Nimfa was my rep and she did an awesome job. She was courteous and had a smile in her voice. She helped me with everything and got me back on track. She gave the kind of Customerservice that we think we all deserve. Nowadays, it is hard to find customer service like this. Thank you thank you Nimfa for your courteous help.

Kaye took care of me right away and let me keep the products I had ordered but did not receive in a timely manner. I was so excited because I had really wanted these items. Made my day!

my phone operator was easy to work with in solving my issue. Her humor helped relieve my stress, and she knew just the right person to reach out to in order to finish my issues. Thank you, Kexie.