FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
customer
Tom, the customer representative I dealt with, was really great. He was helpful, empathetic, thoughtful, and solved my issue immediately!
Response from FabFitFunFeb 17, 2023
Hi there! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Shawna D.
I love my boxes- as a mother of four this was a self care treat to me and I’m so grateful I did because the stuff I’ve received in my boxes were some of my favorite things I’ve ever received before and it felt like Christmas!! Honestly I’ve found some of my favorite items that I now cannot live without for my daily routine of self care! I can’t believe how much I look forward to my fabfitfun box and how quickly I fell in love with it from the first box!!!
Response from FabFitFunFeb 17, 2023
Hi Shawna! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Korinne J.
I requested cancellation during the annual subscription. Was told I would not get any money back which is fine. Apparently they did not cancel my subscription, it renewed and I was never notified via email. In my opinion they stole my money as they renewed me and charged my card. Stay far away from this company. They are thieves.
Response from FabFitFunFeb 16, 2023
Hi Korinne! We're sorry for the inconvenience you've experienced! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
Linda G.
Customer Service rep was great! Products are awesome! I’m so excited to order each time it’s like Christmas!
Response from FabFitFunFeb 13, 2023
Hi Linda! Thank you so much for your feedback! We always want our members to be fully taken care of and are glad to hear you had an amazing Customer Service experience with us. We look forward to sharing more seasons with you! Xo
Mari
Had a great experience with Kayla promptly responding to my issue with an item not arriving in time and quickly refunded my account.
Response from FabFitFunFeb 13, 2023
Hi Mari! Thank you for your rating! We are so happy to hear our team was able to help! Xo
Lorna
I had an issue that was immediate. The the CSR listened to my need and made an immediate decision in my favor. I had prepared for disappointment and a fight... Never happened. I was pleasantly surprised and impressed. GOOD CUSTOMER SERVICE is the key to a successful business. FabFitFun has great customer service!!
Response from FabFitFunFeb 13, 2023
Hi Lorna! Thank you for taking the time to review! We are happy that you're pleased with the results and that we were able to help! Xo
Robyn G.
Fabulous products, fun and helpful customer service, and fits my needs and wants!
Response from FabFitFunFeb 13, 2023
Hi Robyn! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Kristen D.
Great customer service! I just love fabfitfun!
Response from FabFitFunFeb 12, 2023
We are happy you're loving FFF, Kristen! Xo