FabFitFunReviews of fabfitfun.com

Fast and efficient!

Why bother filling out the personal survey when FabFitFun ignores your preferences? I indicated that I disliked only 3 of the 15 categories, makeup being one of them, and I was sent a deep rose-colored lipstick. (I NEVER wear lipstick.) I had 8 categories that I "loved" and the other surprise item was not from one of those. Unless you can afford the annual subscription where you can select ALL your items, then you risk getting something you will never use. This seasonal box was a splurge for me, so I am pretty disappointed that it wasn't more tailored to my interests.

Great customer service, quick, great info, very helpful and polite, was definitely impressed

FabFitFun answered the phone on the second ring. They addressed the problem. Also encouraged me to change my preferences for the next boxes even though my subscription has been cancelled. The annual was paid for and they wanted my wife to get more of the things she likes.

I saw a renewal special code for annual members renewing on Facebook. I went to the site and put in the code. It accepted it and told me that it had applied. I checked out, renewing my annual membership. When I looked on my invoice, the discount code hadn’t been added. I started a chat, but it disconnected. To my surprise, I got an email from a customer service rep from FabFitFun asking about the issue I had started to detail. I replied. The next day, I had another email from the rep stating that she’d applied the code for me and what to watch out for to insure my order shipped correctly. I love the ability to choose my items. I enjoy getting to try new brands and products. I haven’t gotten anything that I didn’t love, and the free extras are an added surprise, every season. I would definitely recommend. This box is an excellent mix of hair products, beauty items, make up, jewelry, and household goods. So amazing!

Rachelle in customer service was super helpful and offered quick and satisfactory resolution to a delivery issue with FedEx. Thank you, Rachelle

I received my box with a few missing items. Customer service resolved this by replacing the same items, and I will be receiving an email with the tracking information in a few business days; 5 business to ship. Everything went well!

The customer care team, shipping, and products have never let me down in the 5 years that I have had this box. I recommend them and their box to everyone I know. Today I had to contact customer care, and the wonderful lady I talked to was so warm, welcoming, and understanding. She took care of me like I expect my own employees to take care of a customer (which I find rare these days).