FabFitFunReviews of fabfitfun.com

Great idea behind the boxes, but when something goes wrong they take no action. I submitted a damage product report and over a week later I still heard nothing back from them, when they said it would be solved in 3-5 days. I had to keep contacting customer service and on the 4th time I finally got a refund back, but it wasn’t even a full refund for my damaged product. Overall good company until something gets messed up, this is not the first time I had to go back and forth with their customer service.

Their prices are double the going rate in the market place. They get two stars because they find cute things I would like to buy but I can usually do a web search find it for half the cost and get free shipping. Some things I subscribe to were not put in my quarterly box to save me shipping cost but shipped separately with almost $7 in additional shipping cost which wiped out any cost savings I would have received by buying from them. Some of the products seemed close to date nearly expired. In the long run it was too much effort. Many times things I ordered never showed up up in my shipments and I might get a credit or might not get a credit. They blocked me from giving my honest reviews IMO I followed their guidelines but no response from them after my inquiry on why I couldn't give reviews. Some orders take weeks to receive.

FABFITFAN is the worst company ever!!!! The customer servis is TERRIBLE!!! THEY EVEN CAN'T COMMUNICATE WITH EACH OTHER! I CANCELED MY SUBSCRIPTION after five years being a loyal customer! BE AWARE!!! FAREWELL , FABFITFAN!!!

I love everything in my box! when there is a small mistake as there was recently with a missing item, they responded quickly with a refund. The refund was more than I payed for the item and free shipping. The item was sold out but the refund is good for a couple of months so hopefully I can reorder soon. .

Customer service worked well after the tech issue to make sure I got the customizations I had originally selected. However, when I received my box the serving bowl was chipped. Customer service has been contacted again and hopefully they will work to resolve this issue.

I have requested three times that a representative from the U.S. call me because your offshore customer service can't understand English. Also, you still owe me two boxes for the subscription I paid for last year. Kelly K.

During an annual subscription customization that was very challenging, I received an item that was manufacturer defective. I truly had tears. The customer service specialist was so calm and kind with me. Jo listened to what my concerns were and we figured out a solution that made me feel satisfied.

Customer service was very helpful but when I receive you to my box I had a bottle of shampoo in there and it had exploded all over everything and there was toothpaste in there that also had exploded so almost everything that was in my box was completely useless