FabFitFunReviews of fabfitfun.com

Received my first beauty box subscription, and I’m extremely disappointed. Half of the items that were supposed to be included are completely missing, while the other half are the wrong products. This is absolutely unacceptable, especially for a first order. Needless to say, I will never order from this company again.

Love that when something goes wrong they are very quick to make things right. On my 5th annual subscription. Have always enjoyed my boxes!

My experience with FabFitFun was extremely disappointing and frustrating. I clicked on a Facebook advertisement to renew my membership, which promoted a free cookware set and a free box with the ability to select items I was interested in. However, once I reached the selection page, none of the items I wanted were available, and there was no option to select the advertised free cookware set. I contacted customer service through online chat, but the agent was not helpful. I then tried calling immediately and waited approximately 15 minutes before the answering service stated that all representatives were helping other callers and that someone would call me back when it was my turn. While waiting, I also emailed FabFitFun requesting that the membership be canceled and explained why. I did not complete my order on the website, and I did not add payment information during this transaction. Despite that, FabFitFun charged me through an old PayPal account, which I only discovered after seeing the charge on my bank statement. I attempted to call and email FabFitFun several times afterward but did not receive a response. I feel this advertisement and billing process were misleading, and the lack of customer support made the situation worse. I would caution others to be very careful before renewing or purchasing through promotional ads, especially if payment information may already be connected to a prior account. I am still seeking cancellation, a refund, and a clear explanation of why I was charged without completing the order.

Subscribed for the annual membership because it sounded like a good deal and I wanted the free caraway pan. I checked out the fall box ahead of time and the items seemed legit. Upon signing up for a membership I realized almost all of the decent quality items were sold out!! Didn’t realize that could happen. Reached out to customer service at 8pm last night and they said the wait was 20+ mins. They didn’t respond back until 11am this morning, 15 hours later!! The rep was not offering any solutions, said there was no manager or supervisor on duty, and eventually agreed to fully refund my prepaid boxes as I had literally been a member for less than a day. This company is a joke. My 8 month pregnant self could not deal with this any longer than I had to, they caused me to have high blood pressure during the entire interaction. All I wanted was the brown bumpsuit set but they must only have 5 available per size because how were they all already sold out?! I now understand why this company has repeat negative reviews.

Don’t waste your money on this product. I used to love this box and have been with them since the very beginning many years ago, and have been an Annual subscriber for most of that time, but lately they can’t get anything right. Annuals pay extra to gain early access to the product picks but this season their app was completely broken and I spent 3.5 hours trying to repeatedly save my selections but the app just wouldn’t save them. The problem is they operate a first come first served basis and if your orders aren’t in when customization opens at noon then you run the significant risk you won’t get your top choices. But because their app was useless on the most important day of the season I couldn’t confirm my order leaving me very stressed out. Eventually after 3.5 hours of resaving my choices over and over and over again, and doing nothing but that the whole time, they promised I would get my order fulfilled and get my top choices. But they even failed with that promise. Finally I thought to check their website, their customer service didn’t suggest it, and I was able to secure my choices. Or so I thought. Not so apparently. Then yesterday out of the blue I got notification that my card had been declined, again their system error, because they’ve used that card for over 2 years and it’s still very much in date. So they caused yet more stress because they wrote my order could be canceled because of it, even though it was their mistake. So I update the system to another card and finally get order confirmation, but they missed off the one item I really, really wanted, and this is entirely their screw up, again. I don’t know what has happened, they didn’t used to be this bad, but right now I’m very close to just canceling, after 12+ years of being a loyal customer (I forget what year they launched so it’s likely been longer). It’s unacceptable that they have let down the customers that pay a premium for an upgraded service so badly this season. Their service has been appalling. They should have tested their app way before launch date for the season to make sure it didn’t crash the day of customizations, but it looks like they didn’t bother because it crashed within seconds of launching. And to be honest, the earrings they missed off my order that are sitting as a confirmed choice on my order page on their website, were the only items of real interest to me this season. So if they can’t deliver on their product promise, that I pay a premium for, when I’ve been a loyal customer from the start, then I don’t want their product any more. Their choices are getting weaker and weaker every season and there’s a lot of repetition of the same types of things. It’s starting to get boring, and with the added terrible service this season it’s really not worth the money or the stress due to their repeated mistakes. On top of that I wrote to customer service at least 4 times about dropping my most wanted item off my order and all I got back was a ‘thank you for the information’ not a confirmation that I would still be getting the item as I had asked them to do, so I don’t know if they use poorly trained Ai now too, it didn’t used to be this way. If they didn’t operate their first come, first served business model, and deliberately promote the top items are limited supply in their promotional materials, the mistakes they make wouldn’t be so much of an issue because you’d still get your top choices. But the limited supply is a deliberate part of their business model to create demand, so every time they make a mistake it puts your top choices at risk, and that’s what causes their customers distress, especially the Annuals who pay a premium to secure their top choices. It’s just a bad way to run a business if the ones that pay the premium price to lock in their top choices, then don’t get them because of FFF’s mistakes. Why are we even paying them a premium in that case? I’m seriously thinking of canceling, I’ve had enough.

This is the second time my selections didn’t save and no one has followed up with me via email even though I’ve reached out twice. What’s the point of having an annual membership if I don’t get initial selection and get random mystery choices after I made my selection. The last two seasons have been huge disappointments due to this happening and I’m even more disappointed that no one from customer service will message me back. Makes me feel under valued as a customer.

I absolutely love my fab foot fun annual membership! I have been a member now for over five years and every single box is full of products that are exceptional. Customer service is fabulous. Everyone is extremely professional and should I ever have a problem with anything it’s resolved quickly.

I am deeply disappointed with FabFitFun and have decided to cancel my subscription after being a customer who genuinely enjoyed their products in the past. After receiving numerous promotional alerts and teasers all week, I logged on immediately when customization opened to lock in my choices. A few days later, I received an email stating that a "technical issue" meant some of my items were not saved. When I went back into the app to fix it, three of the items I originally chose were completely out of stock. Their customer service response has been appalling. I sent two emails over two days that went completely unanswered. I then resorted to the in-app chat, where I spent hours waiting for a representative. After back-and-forth communication that dragged on for several more hours, the representative was completely unable to resolve the issue or provide the items I was promised. This feels like deceptive marketing and bait-and-switch practices. Teasing items all week just to lose them to a system glitch and offer zero corporate accountability or resolution is terrible business. I will not continue paying a company that values its subscribers' time and money so poorly.