FabFitFunReviews of fabfitfun.com

I would rate 0 if I could. Firstly, the boxes are garbage. I threw out literally everything from my last one because who needs seven different "brightening" face products? I can't even use gel eye pads and they've sent me them twice in a row. Besides the crap quality if the products, the company itself is shady and scam you out of hundreds of dollars. I tried to cancel a year subscription and was still charged several months later for hundreds of dollars for another year, which they would not refund because I "didn't cancel auto renew" when I DID try to cancel it. I went to go and cancel it again and found that the cancelation form literally tricks you into thinking you're canceled when you haven't and they switch around the "cancel" and "nevermind I changed my mind" buttons on every page to confuse you. I was furious enough at that but THEN it turns out that after I tried to change my address TWICE they still kept sending boxes to my old address which are lost forever. Two boxes, a full half of my subscription that I did not want in the first place, wasted because their webmaster is so atrocious they can't even process a change of address. I am livid that my next box on its way is also literally all skin care and the same kind of garbage that was in the summer "seasonal" box. Customer service is totally non-existent if you get ahold of anybody, they will not give you any answers as to why their forms don't work and they will refuse to refund you when they know they tricked you out of your money. Complete scam and total ripoff.

Signed up for a box but didn't like the quality or items, so canceled the next day. I got the confirmation email, yet they didn't refund me and sent a box a month later. What part of "cancel my account" don't they get? Cancel means cancel now, not a month later. They confirm below, once charged, they won't refund, even if you decide you don't want their merchandise MONTHS in advance, they will send a box and cancel future service. Poor business practice.

I used to love this box, however, during this last Fall 2019 box, I was very disappointed because you used to be able to select a few items at no additional charge. However, now only one is available with no additional charge and the other options are $10 - $15 upgrades. This is outrageous.

I joined for their spring box. After waiting a month for it to ship I was told it was out of stock. I was offered the editor box and refused. No refund offered I had to take an extension on my annual account. Summer came. The box took over a month after billing, but I got the box and my addon orders. Then came the summer Edit SALE... I ordered over $200 worth of product and patiently waited the 15 business days from billing for some movement. Nothing, even after repeated inquiries and lies fro their customer service. Then I got a delayed shipping notice (an additional 5 business days). Right at their deadline I received ANOTHER delay notice, now to the 16th of August. FFF May offer great discounted product, but is it worth it if you never get it? I have paid them A LOT of my money and only get the run around. The staff operate as if they are part of a big clique/sorority and offer inconsistent and often fraudulent interaction with their customers. I’m locked in for more boxes, but take my advice and RUN AS FAR AWAY FROM THIS COMPANY AS YOU CAN. There are many more and many better subscription boxes. Do your research and choose one of them

It is surprising to read alllll the bad reviews. i have never had a really bad experience. Yes shipping is not super fast but it is not like online shopping, nothing for me was delayed beyond the given time frame. but i have heard a lot of people complain about shipping issues. May be happened for me once or twice but i was impatient and it said 2 weeks times which it was shipped literally at the end of two weeks. I am an annual member and just renewed for my 2nd year, never been charged wrong or shipped wrong or missing items so far. NEVER ever get SPAM emails that people mentioned, it is a subscription so just like anyyyyy other company they market articles or posts on FFF. But i always save in calendar the dates they send for customization and add-ons. I would not have renewed and waste my hard earned money if I had any major issues. Even a few times if a had a questions CS was quick to reply. They even sent my damaged replacement item in time. So I hope i am not going to JINX it now (KNOCK on Wood) all well for me so far. I would neverrrrr have tried all these expensive skin care products if not for FFF

Avoid peeps and save your money for something else or a shopping spree in your local Boots! Takes for ever to arrive even when paying £10 extra for shipping & tax. The box arrives half empty. The clothing options, (well black & white Kimono in my choice) is extremely tiny and poor quality. If you're over a size UK 6 don't bother with the clothing in my opinion. I've a pixie hair cut yet I was sent hair bobbles. I've not chosen hair products in my profile. So what the heck?!? Yes. Great. What the bloody hell am I supposed to do with them? Ah yes, give them away to my niece. Another item I can't use! Then there's the Foot cream. Hmmm...I've had better products from the £1 shop. Not value for money ladies. Keep your hard earned cash and spend elsewhere. I won't be getting another box. Very disappointed in some 'so called celebrities' pushing this product. Clearly not done their research first or they've been enticed with lots more in the box than normal with a big fat pay cheque! It's a no from me. AVOID!!

Had the worst service by this company. Fiedt off I ordered a box in March. My first one. Great. Cancelled subscription. Was satisfied... However... Recently I had received an email stating about the summe box and about re subscribing. I clicked the link, only to immediately receive a notification from my credit card my card had been charged $69.00 Canadian. Cool, so I didn't even originally plan to actually get the box I was curious to see what the box consisted of first.... But no. Was immediately charged. So, that same day I received another email about "add on packages". So I have went on site and looked at the different products. Not interested. 6 days later at 3:30am, my credit card was charged another $108 dollars Canadian..ok now I'm mad. I didn't order anything? I didn't authorize a purchase. My credit card was alrwady maxed out, unfortunatrly because of these scam artists they do not require authorization to charge your credit card for products their customers dont even want. So, I called credit card company told them about it they said give it a week and if nothing is done they will reverse charge and refund my money. So I called customer service. The lady was rude and unhelpful at solving my frustration. She said "sorry nothing we can do it's already being processed".... Uh the charge was this morning... I would nev r spend $100 on unknown products as a single mother. Plus since they decided to charge me two separate times, they hav affected my credit score for overdrafting account $100. I will NEVER order from this company again. They rob you blind and say sorry can't help you nonrefunds. I'm sorry because I had somethinf left in my cart doesn't automatically mean I want to buy it. At a grocery store I put thijnfs in my cart all the time. When I get to the till and decide I don't want it, then, I don't pay for it. This wasn't the case with this company and I have warned all my friends and family of this horrible service

I am an annual subscriber and am stuck with them for a year. Firstly they have failed to send things that I have paid for, and for three months passed the buck, always getting back to me by email and then failing to actually email. As a result I had a huge amount of credit in my account as apology, which I could use on a future sales having chased to no availa and finally saying "credit me for the missing items and broken stuff". I logged in to the sale to use this credit, got what I wanted into the cart, and then was emailed to say accidentally they oversold items and cancelled them from the cart, to go back in and get them over coming days, which I did. They then have removed them from my invoice, and not explained why 15/30 ordered items are out of stock. Next you know, I log on to the forum to vent, and I find other ladies overbilled by $1500 panicking and others who lost $100s off their order. The stock management is shocking. They have not sent items since April. The sale system leaves people highly vulnerable. AVOID at all costs. I am trying to leave and can't as I am annual. I loved them but so many issues and so many women crying on their forums having lost 1000s of dollars that the public can't see... you can only see the forum once you have joined! Be warned.