FabFitFunReviews of fabfitfun.com

Customer service is GARBAGE. Supervisors are useless and the box is junk. Don’t waste your money.

Well generally I LOVE all of my boxes...usually 5 stars. However fall 2019 is kinda lame. I have always been either satisfied, happy or ecstatic...this one is Meh.. . I still believe it was worth the paid price but would like to see more interesting items. Unique products as it has always had. I will stay subscribed for one mor box. If it's a good one I shall remain a customer.

I ordered a starter box back in June still not here. I have called them they always say I'm so sorry we are just so behind always an excuse. I think it complete bs you want people to try but dont send . I would not waste my time or money with a company who wont send it out after you called twice . Three month of waiting a joke.

I started my subscription in July, the Summer box was delivered within the month. The Autumn box was billed on the 7th of August and I received it today (29th August). The process has been very smooth and transparent, Fabfitfun have notified me when I'm being billed, when the box is being prepared and when it has been shipped along with the tracking number. I have loved the products in both boxes, and like that you can customise 3 items to suit your tastes. In the Autumn box, I especially love the scarf and cheese board. Will definitely continue my subscription and would recommend using Fabfitfun to my friends and family.

Huge disappointment! I signed up to be a a select member and have enjoyed the boxes I have received so far even though most items seem to be very similar. I received my Fall 2019 box yesterday and I have to say that the mystery product option is bogus! I have no use for the products they offered to choose from so I thought they would send something useful if not similar to what was offered. Instead I received another face cream after having a box already filled with them! If you’re offering a hair straightener, yoga mat and lunchbox as your option A pick, your mystery choice should be up to par with those products and not another face cream. This was a huge disappointment and I will be deleting my subscription.

BAD Timing! What is wrong with these people? I haven't received any boxes BUT I've been billed for two boxes within 12 days. Neither box has been sent out (27 days later) but I'm less than a month in. (How it that acceptable?) So if they actually send me the boxes within their time-frame, I will get the summer editor (Franken-box) AND the fall box within 1-2 weeks of each other. I signed up for my first box on July 27 and was billed. The logical person would think that I would receive the fall box because if you add a month until they ship and two weeks for actual shipping, well...it will be the middle of September. That's just the math, FabFitFun. I was billed for the fall box on August 7th. So you see the problem. I was billed for two boxes before I even got the first one. How is that right? They are not very clear about what will happen to you when you sign up or what box you are going to get. If I like the boxes then it will be fine but ethically, it isn't the way people expect to be treated. Also, the holding on to that kind of money is shady AF...especially since their, like most businesses, bills aren't due until 90-180 days later. Also, some sort of glitch happened and my one add-on was deleted from my order and it could not be added back. They sent an email saying I wouldn't be charged, but I was. I was eventually refunded my money but I found out the hard way that you need to watch your credit card bill once you get involved with this. UPDATE: I got the the summer edit AND the fall box on the SAME DAY at the SAME TIME. I did not want that at all. It does't give you any time to decide if you want to buy a second box. If you can't get the summer edit out before the fall box, you should just offer the fall box unless someone expressly wants to purchase 2 boxes before they get the chance to see the first box.

absolutely blown away by this company and service. not only are the items in the box worth so much more than the price we pay, but also their customer service is 10/10. I received my fall box and i was happy with everything that came in it, however i was missing my lifestyle item and i was very sad about it. i emailed their customer service people and they responded very quickly and told me they were so sorry and that they would send my traveling yoga mat to me asap. very pleased with everything about this company. definitely recommend!!!

I really like the box and the choices but the shipping ordeal is a mess. It’s not worth it unless you buy their most expensive option which is the yearly pass. Wish I would have known that before I spent money on my summer box. It takes a ridiculous amount of time for them to send you your box. By the time I get my summer 2019 box it’s already fall, I won’t be able to wear my summer wrap that I was excited about or carry around my beach bag without looking out of season. I canceled right away, not worth it. I’ll go buy summer clothes and accessories myself because i’ll Have it together before it’s mid fall. Update: so I see FFF had responded to me regarding my box. What a disorganized company. The invoice for my summer box went through and on July 19th. It’s now August 25th as I’m writing this and my box hasn’t even been put together yet. I called customer care and requested a refund, which they did refund me because I “wasn’t able to receive my box”. At least I got the refund which is why they deserve 1 star instead of 0 stars, but I will never purchase anything from this company again. They’re disorganized and make up rules on the go as to why they don’t have their stuff together. I was lucky and got my refund but as you’ll see in several other scenarios, people are being conned out of their money.