FabFitFunReviews of fabfitfun.com

This company is awful!! I customized and paid for my fall box in August and never received it. I contacted customer service multiple times with no response. They finally messaged me on Facebook saying that the straightener I added to my box was “out of stock” (that is a lie because it didn’t say that on the website when I bought the fall box), and that is why it was never shipped. * I was NEVER notified that my box was not going to ship due to an item being out of stock. No email, nothing. I finally spoke to a customer service representative on the phone and was told they could still ship the box to me but I would have to wait 3 weeks to get it. I told them absolutely not and I wanted a refund for the box. They sent me another message on Facebook saying they’re sending me a free gift bundle and it will be here within three weeks. We’ll see about that. 🙄

When I first joined FFF I loved it. Even my boyfriend would get excited about opening the box and going through everything with me. The last few boxes have been beyond disappointing though. After the last one he even asked “is that it?” Not only is it a reoccurring theme to be out of a product, but any time I’ve done an ‘add-on’ it’s showed up much later than the actual box. While I don’t think I’ll ever understand the concept of advertising products offered before it’s truly secured, it really irked me that the last notice I got was after I already customized my box. My last box was basically a bunch of skin care products that I never would have bought myself and will most likely end up as gifts to others. If you’re looking for a new subscription box, I’d go elsewhere. It’s no longer worth the value - but hey! Cancelation was easy.

Sham of a company... Do not add to cart. During 2 “add-on” periods I have added to cart just to check things out and reserve a spot for products if I wanted them. The first time, I asked for my money back, because I thought you had to check out, and they refused to refund me. The second time I decided to participate in the add on process and only received half of the products I had reserved. The third go around, I started to look at products and add to cart, but decided to change my mind, and I removed from my cart in order to save money. Guess who got charged anyways!!! And we already know that if I ask for my money back they will refuse! I hate this company and by god they have the WORST customer service. Do. Not. Buy.

Love this company and this subscription!Great customer service and amazing products! Definitely recommend.

If only I could upload photos of my live chat with their customer service. I simply just looked at their website to view this product as I was very interested. I didn’t confirm any purchase what so ever. I then wake up the next morning and MY CARD HAS BEEN CHARGED!!!!! I uploaded my card information as I was going to purchase it the next day but they went ahead and did it with zero legal consent. Logan was chatting with my and told me “well maybe if you didn’t upload your card information to random sites you wouldn’t get scammed” while he is not wrong.... he should not have spoken to me that way. When I asked for my money back he then made it clear that they don’t do refund but “I guess” I’ll make an exception. I DID NOT APPROVE THIS PURCHASE YOU STOLE MY MONEY !!!! Like ugh it’s 7am and this is how my morning has gone now thanks to this horrible crappy company. If I don’t get my money back I will be writing another review and contacting head quarters.

I really enjoyed my first couple of boxes. It was lots of fun. I just don't need that much lotion and creams and scrubs. Had no problem canceling my subscription. Customer service was friendly. However I never got a credit for my daughter signing up.

They took our money and after almost 3 months after our first shipping notice without a box they finally refunded our money. Crap customer service. Took days to get a reply. They didn't try to make it right besides refunding my money. If the shipment got lost they should have fixed it I shouldn't of had to demand a refund

The fall 2019 was just a bunch of lotions and face creams. I signed up in summer and the first box was OK, but still full of cream and lotion. How many do they think I need? They literally sent me 2 spf face creams in the same box. Thanks? I decided to stick around for the fall 2019 but that was also a bust. Some people received hair straighteners or bags but all I got was .. MORE CREAM. My “big” item was a hair wrap towel that I’ll never use. My hair is short AND you can buy those at dollar tree. Don’t waste your money thinking you’ll get bags and electronics and cool accessories. Might as well join Ipsy for cheaper and get your face creams and makeup that way. At least you won’t be disappointed expecting something else.