FabFitFunReviews of fabfitfun.com

This is my first box and I am so disappointed in the cheap garbage I received. I didn't have time to customize the box as I have been working tons of hours & couldn't get to it...what I think I received are all the junky leftovers no one wanted. I added on 5 pieces and didn't even receive one of them. Consumers, beware. Everything I got was the kind of stuff you can buy for next to nothing at TJ Maxx or Marshalls. I would absolutely never recommend Fabfitfun to anyone.

I am so frustrated I'm going to cancel. It's the end of November, my box was "shipped" in mid November, and FedEx keeps extending the delivery date. It's now set to 12-05. I'm a VIP member. Also, I didn't find out about the CUSTOMIZE date (my fault?) until the last day, and there were PRICES next to the items! Took a long time for my overworked and tired brain to figure that those weren't part of the add-ons. Plus, I couldn't customize all the products...I assume they ran out for VIP members. I want a hassle free experience, not something like this. Smart Post is NOT the way to go, either. Charge a bit more if necessary and get my FFF box to me. FedEx will give this to my very rural PO which will delay it longer. Yes. I have complained to customer service and they state they can't do anything... three times! YIKES! Kathy PS: I forgot to say that I have over $100.00 of "add-on" products in this box. I believe I was charged for those items in the beginning of November. My box should have been one of the first shipped due to that alone. No company works this way except FFF. Charge your customers, then delay the shipments? Unheard of today with one and two day shipping. Is EVERYTHING I ordered BACK ORDERED? To add insult to injury, FedEx sent me four email updates last week. See below: 1st said delivery on 12-02-19 2nd..............12-03-19 3rd...............12-04-19 4th...............12-05-19 ...and it sits in Sacramento, a half day drive from where I live on the California and Oregon border! I could drive down there and pick it up. UPDATE ON 12-02-2019 I received another FedEx email extending my delivery date to Friday, 12-06-2019. I also received two email messages from FFF, both saying they were far behind in customer response and don't have time yet to get back to me. The one I received today stated they were busy helping other customers. That's nice! I want to paste them below for complete transparency and to let you know what to expect: They send LOTS of happiness! Just no answers! FIRST ONE: "Hello! Due to an increased number of support requests, our reply time is taking longer than usual. Please take a moment to review our FAQ section: (removed) If you no longer need assistance, please respond to this thread saying "Request resolved". If you still need help, don't worry! We have your email and will get back to you as soon as we can. Thanks for your patience! Sending Happiness, The FabFitFun Team" SECOND ONE: "Hi Kathy______! We are still busy assisting other members and will get to your request soon. If your request is urgent, please give us a phone call at 855-313-6267 and leave a voicemail. As a reminder, here is a link to our FAQ section where you may find an answer to your question: (removed) If you no longer need assistance, please respond to this thread saying "Request resolved". **Please note: Normal order processing time is up to 10 business days for your box to leave our warehouse. You will be emailed tracking information once your box ships out. Thanks for your patience! Sending Happiness, The FabFitFun Team"

I had a yearlong subscription to FabFitFun, but just cancelled it, thanks to this latest shipment. I have been stuck working tons of overtime, and didn’t have time to go online and customize my box for Winter. I feel like I ended up with all of the reject items that nobody wanted...namely the candle. It has absolutely no detectable scent whatsoever. The good item was the faux fur throw, which is what all of the YouTube reviewers received. Go figure.

I loved the old boxes of fabfitfun. This winter (2019) box is ridiculous. None of the items are full-size. I did the annual membership, however I'm really feeling ripped off. In the section where you choose the products, they basically had you choose between all the cozy things. It's winter, all I want is cozy things. Also got a make up eraser, and I don't wear make up. I'm really disappointed in this box. I would suggest waiting to start your membership in the spring if you are considering it. Don't waste your money with this box.

Really not sure how this company works. If you cancel your membership you can’t even look up the details of your history without reactivating your membership so that you given them authorization to charge your card once again. A business should never be set up like this and seems like they just want your payment information UP FRONT. Never had this with any other company. Everyone raves about it. I honestly don’t even know what I signed up for how much I’m getting charged and can’t look up my details without reactivating just to make sure. Still waiting on confirmation that I cancelled my membership. Not happy.

FabFitFun is the best thing since sliced bread. There is nothing more exciting then waiting each season to customize your box and pick out things you normally can’t afford. Then you come home to a beautiful box with awesome things inside. The customer service team is also the kindest and most caring team ever they work so hard to help you when you get confused on orders or something goes wrong they fix it asap. Can’t say enough good things about this company I am currently snuggling with my lil marshmallow blanket from the winter box now I am forever a fab fan

It makes me so excited whenever a subscription box from FabFitFun is dropped-off my doorstep! Their products are great as well as their service --- two thumbs up!

I love the FabFitFun subscription box. It is an excellent value for the money and most of the products are gems.