FabFitFunReviews of fabfitfun.com

I was billed for a box and told I had to get it. No refunds. I said ok. cancel my account. they said sure. youll get this one box and then no more. I checked a month and a half later. They said the box was processing and almost ready to ship. called today to see status. They said someone internally canceled it and never issued a refund.

Blair is wonderful

Great customer service. They were able to keep me as a client just based on how well the service was

So I called to adjust an incorrect username and password. They were very helpful, and were able to quickly make the needed changes. I also was inquiring when my box that I have paid for would arrive, and I was sad to understand it takes 5 weeks from purchase to arrive! That wasn’t clear on their website when I was purchasing it. I would appreciate that either being more upfront, or being a much shorter window! This is the time of amazon prime! I’m sure you can get the packages out in less than a month!

I have had an excellent experience with FabFitFun! Superior customer service and overall an exciting subscription box.

I was very pleased with the professional manner in which I was treated by a wonderful FabFitFun customer service team member named Eden. She was quick to find me the answer to my problem, and made me feel at ease in trusting her to help me solve my problem.

I’m giving 4 stars because of Jesta. Otherwise it would be much lower. Things are listed that aren’t actually available, and things are removed from your cart days after you added them because even though things are supposedly available, they really aren’t. It’s inefficient & aggravating. And there’s also all of the massive delays in shipping, problems with the boxes (I’m still not sure what I’m actually getting or when I’ll get it). I’m relatively new (this is just my 2nd box) and I’m not sure if this how things are usually done but it’s been my experience so far.

Bien que j’avais reçu le mauvais contenu de ma boîte. Le service à la clientèle de FabFitFun a résolu mon problème afin que je puisse d’ici quelques semaines, recevoir ma boîte originalement commandée.