FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Rebeca C.
I misunderstood the sale process but they issued me a refund right away! I will continue being a happy fab, fit, fun customer. Money is tight so I appreciate the refund.
Response from FabFitFunSep 9, 2020
Hi Rebeca! We're glad to hear that a member of our Customer Care team was able to help you! Xo
Alicia
There was a user error on why I didn't receive my shipment. FabFitFun could have easily said, "this is your fault and we can't replace your box." Instead, they graciously sent out a replacement. The client experiences I have with FFF will keep me as a customer. Additionally, I love the content of my boxes! Rarely is there something I don't want or use. Thankfully I have two teen girls in the house so even those very few items get passed along!
Response from FabFitFunSep 9, 2020
Hi Alicia! Thank you for sharing this nice review! We're glad to hear that our Customer care team was able to fully assist you to your satisfaction! We can't wait to share many more seasons with you! Xo
Gina H.
I had a very poor experience. The fall box opt out and customize order deadline was August 17th and I did not sign up until August 18th. I notices Sept 8th that I was billed for the Fall box automatically with no notification or opt out or customize the order as I was not a member to even fall in the normal timeline. For this reason I already cancelled my membership and had to request a credit. I did do the trail box that only requires you to pay shipping and I have yet to get this box and every estimated delivery date I have got has pasted with no no box delivery. Now the status is just pending for delivery.
Response from FabFitFunSep 9, 2020
Hi Gina! We're so sorry to hear about your disappointment and we appreciate you bringing this to our attention. We are a subscription-based service company and your membership with us will automatically be renewed unless you cancel before the Billing Date. We can see that a member of our Customer Care team was able to assist you. It is always our goal to provide a great experience for our members and we apologize that we missed the mark for you. We hope to surpass your expectation in the future!
Lacey H.
A item that was chosen on my customization was not in my box. I called FFF and the Customer Care Specialist was able to answer my questions and I should be receiving my item within the next few weeks!
Response from FabFitFunSep 9, 2020
Hi Lacey! Thank you for sharing! We're happy to hear that our Customer Care team was able to help you! We can't wait for you to get your item! Xo
Brook D.
This company is awesome. Value for your buck is outstanding. Customer service is better than any I've come across lately (years). I always find customer service by Chat to be a little lacking. NOT in this case. I've used chat with Fabfit Fun a few times now and my issue is always resolved quickly. Communication is clear and concise and also friendly. I would recommed FabFibFun to anyone!
Response from FabFitFunSep 9, 2020
Hi Brook! Thank you so much for the review! We are so happy to hear you are loving your membership! Xo
Tami
I love this beauty box. There are everything what womans need. I appreciate that, there aren't only make up and skin care products. There are items from lifestyle. Love with this box and full team. Everyone is carefull and friendly, that u feel like a princess . Thanks for everything, love and hugs
Response from FabFitFunSep 9, 2020
Hi Tami! We're so happy to hear that! Thank you for being a part of the FFF family! Xo
Valerie J.
Max was nice and dealt with me even was I was taking my crappy day out on him. Sorry and thank you!
Response from FabFitFunSep 9, 2020
Hi Valerie! Thank you for leaving us a review! We're so happy our Customer Care Team was able to fully assist you! Xo
Amber F.
I have been a customer of FabFitFun for 2 years had a little shipping goof up that I didn’t understand a they helped ! I absolutely love FabFitFun and will always be a customer!
Response from FabFitFunSep 9, 2020
Hi Amber! Thank you for this awesome review! We're so happy you're loving your membership! Looking forward to sharing more seasons with you! Xo