FabFitFunReviews of fabfitfun.com

Fedex loses packages left and right. It is extremely irritating. I had a HUGE add on order plus my normal box for the season that I got and I couldn't wait for it to come in. I also had purchased in my add-ons a bunch of items for my step daughter's 16th birthday. She is a product freak just like me. I had no gifts to give her because Fedex said they made the delivery and they didn't even stop at my building. I was outside walking the dog when they came, that is how I know. I immediately called them and they refused to help me so I proceeded to sign off at work (which essentially could have gotten me fired) and I walked ALL THREE FLIGHTS in EVERY SINGLE APARTMENT BUILDING here!!! I was sweaty, hot, crying, tired and ticked. My package was nowhere to be found. I even went to the complex next door and left a note with the same apt as mine and never heard a word from them either. As of today (the 5th business day after the mishap) FFF has taken care of the issue and is sending me out another box with add ons. I am just PRAYING I get all the add ons that I ordered. I ordered pillows for my back which I have had surgery on (I am a nurse and I have ruined my body with this profession) and my neck which is soon heading to the surgical table. I am in constant pain so I am praying like heck that my pillows especially come to me still. I will be very sad if they don't. But your company has answered the phone quickly EVERY TIME. Your agents have been kind, thoughtful and knowledgeable EVERY TIME. You have resolved my issue that wasn't even your fault to resolve to begin with and I am so proud of that. I have canceled my boxes in the past and simply due to this encounter and the way it was handled...I will remain a FFF customer unless my finances can't handle it for any reason - FOR LIFE. You have an amazing set up, amazing company, amazing people behind you. Please, for the love of God, don't change. Stay awesome. I thank you for the resolution to what has been an extremely stressful situation for me. You made my day and I literally CANNOT WAIT to get my box now and to give my gal her gifts. She is going to be so pumped. I'm super excited. I am always decked out and love makeup and hair stuff so I get compliments ALL THE TIME. People ask me what I'm wearing or using or how I did this or that and I tell them about you guys all the time. I am so glad that I do. It is totally worth it to spread the good cheer to a company that takes care of it's peeps. STAY THE SAME, STAY FAB FIT AND FUN!!! THANK YOU FROM THE BOTTOM OF MY HEART!!!!! Stay happy, stay healthy and stay safe. Love, Ashley Martin, Forever Customer.

I was more than pleased with customer service. Was not expecting a full refund for damage to 1 of the whitening tubes.

Resolved issue quickly! Great customer service!!!

EDIT following FFF reply: Why do you even bother with these generic boilerplate replies? My review is about add-on orders, not my box. You know how you could help? Be transparent about processing/shipping times ON THE ORDER PAGE. Don’t charge customers’ credit cards until the order actually ships. And if the order is stuck in “processing” limbo, allow customers to cancel. If you won’t do any of those things, all your “let us know how we can help” stuff is just empty, meaningless claptrap. People aren’t stupid. And they have shopping options. Just when I thought I could not have a worse experience with FFF, they surprised me! It has been three weeks since I ordered (and paid for) the add-ons to my fall box. So I went on chat to ask that familiar refrain, “Where’s my stuff?” Managing supervisor Katrina T told me there was a 30-day “processing” time for add-on orders. And then 7-10 days shipping on top of that. What?! Why wasn’t this noted when I placed my order—ANYWHERE? How is that anywhere near a reasonable processing/shipping time? To put some items in a box and slap a label on it? She said this information was available in the FAQs on the FFF website and she provided me with the link. I said that was not at all transparent and asked if she could expedite shipping. No, she said, that would be “unfair.” Then please cancel my order and refund my card, I said. No, she said, that was not possible. But, my order hadn’t even shipped yet, much less been “processed”! Not possible, she said, but here is $10 you can use on your next order. (Which will be NEVER.) Then she abruptly left the chat! Within two minutes of receiving my chat transcript via email, I received an email that my order had shipped. At 7:35 p.m. How about that! Terrible, terrible business practices and one of the worst customer service experiences I have ever had. I won’t ever deal with FFF again. But I will spread the word.

I love this service. It is always a great value and the add-on and edit sales are unbeatable. I can afford a lot of high end skin care items that normally would be out of my price range because of this.

Very excited for my fall box. Products are ALL usable and HIGH QUALITY !! I was a customer before but had to cancel for awhile and very excited to be back! :-) Thank you so very much !!

When I received my box from FabFitFun, I only received two of the five choices that I made. They sent other items in place of the other three. When I spoke with customer service, Cedric’s was extremely helpful. He apologize for the inconvenience and ordered the correct items right away. He stated that I should receive it in 7 to 10 business days, or so. In addition, the items that were sent mistakenly he stated that I could keep as a gift from FabFitFun. Awesome service!

I upgraded in June to Annual and did not receive my box as of September 10th. It was shipped mid August. As of now I am simply being told by fff that it is in transit. FedEx says there has been no movement in 4 days on the delivery and suggested I call the sender in which I did.