FabFitFunReviews of fabfitfun.com

Easiest to call customer service.

FabFitFun is always a great value for the money. And problems are fixed immediately.

Very helpful and quickly resolved problems and gave me the information needed !!

I absolutely love the products in my FabFitFun box but the shipping delays are out of control. My box shipped 11/17 and I still have no location update or eta for delivery. I'd gladly pay a nominal fee for them to ship via UPS instead of FedEx and Pitney Bowes which are really poor service and likely cheapest means possible. I'm surprised such a large co can't negotiate great rates to use UPS ground. Epic shipping fail.

So dissatisfied and disappointed. FFF knows that their business model requires concentrated times of warehouse packing and delivery. They should be able to hire seasonal staff during the period when warehouse packing is slated to happen. They should run 24/7 during those times. They should also be able to contract with more than one shipping carrier to mitigate shipping delays. This COVID shipping issue is not new. Do better. Don’t lower your quality of service and expect your customers to suck it up. Try to maintain normalcy so that we can praise you rather than complain. If you fail, apologize and offer so type of compensation. Something that will make me feel honored and respected by you. Instead I get this garbage and I’m not impressed. Definitely looking for other options.

FedEx sent an email that they delivered my box but it is false. I contacted FabFitFun because, I was my first box and having this experience is not what I expected. I contacted FatFitFun to follow up with this issue. Dirk from FabFitFun was amazing. He understood the situation and calmly told me that my box will be replaced with a new box. Thanks

Upon placing my order I wanted to check with the rep if A) my promo code was included on the order and if B) the order would be here in time for its intended purpose of being a Christmas gift. At that time the customer service rep assumed I wanted to cancel my order all together and did so without confirming. When I informed her I still wanted to continue with my box she resubmitted the order and I thought all was well. Fast forward a week, the box status would flip flop from “saved” to “ready to ship”. Today when I contacted customer care to check the status I was informed by this rep that there was a processing issue but now fixed I was starting a the bottom of the list again. I’m now just hoping this issue is actually resolved but now worry with the lost week the box will not arrive in time to gift and I will have to spend additional money to replace the missing gift if this does not arrive in a timely manor. This is not what I expected from FFF

Excellent customer service! Easily with fff chat customer service