FabFitFunReviews of fabfitfun.com

Response from FabFitFunDec 10, 2020

Hi Adriane! We are happy to hear that you love your boxes! We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. We value your input and hope you will take our end of season survey here (https://fabfitfun.com/rate-my-box/) as it helps us to pick items for future boxes that our members will love. Thank you for sharing your experience! Xo

Response from FabFitFunDec 10, 2020

We are sorry to hear about your experience, Alexandria! We had a look at your account and we can see that your box is currently in-transit with Pitney Bowes! Due to holiday peaks and COVID-19 safety guidelines, Pitney Bowes is seeing delays of up to an additional 7-10 business days on top of their normal transit timeline of 7-10 business days. We recommend checking your tracking link from time to time for any updates! If there's anything else that we can do to turn your experience around, please let us know!

Response from FabFitFunDec 10, 2020

Hi there! Thank you for taking the time to leave a review! We're sorry to hear about the delay that you are experiencing with your Winter Box! Due to holiday peaks and COVID-19 safety guidelines, shipping carriers are seeing delays of up to an additional 10 business days on top of the normal timeline that we’re used to. We had a look at your account and we can see that a member of our team was able to help you! If there's anything else that we can do to turn your experience around, please let us know! We look forward to you receiving everything very soon and appreciate your patience!

Response from FabFitFunDec 10, 2020

Hi Ing! Thank you for leaving a review! We are sorry to hear that you are experiencing any delays with your box! We recommend checking your tracking link from time to time for any updates! Our team is working around the clock to make sure that we are able to resolve any arising issues in regards to shipping. We had a look at your account and we can see that a member of our team was able to assist you. If there's anything that we can do to turn your experience around, please let us know!

Response from FabFitFunDec 10, 2020

Hi Yvette! Thank you for the wonderful review! We are happy to hear about your experience with our Customer Care team! Xo

Response from FabFitFunDec 10, 2020

We're sorry to hear about the inconvenience, Sam! We always strive to provide a satisfactory experience for our valued members. Our team is committed to delivering the boxes within the stated timeframe. However, due to holiday orders and safety precautions surrounding Covid-19, we are seeing transit delays with our orders. If there's anything else that we can do to turn your experience around, please reach out to our Customer Care team. We'd love to hear from you!

Response from FabFitFunDec 10, 2020

Hi Matt! Thank you for leaving a review! We are happy to hear that our team was able to help you with your items! Feel free to reach back out if you need further assistance! Xo

Response from FabFitFunDec 9, 2020

Hi there! We're sorry to hear about your disappointment! We always want our members to have a seamless experience with us and we're sad that we missed the mark for you! We had a look at your account and we can see that a member of our Customer Care team is currently handling your concern. If there's anything else that we can do, please let us know!