Delaina
I have been an annual subscriber for…
I have been an annual subscriber for the past year. Previously I was a seasonal subscriber. I loved the perks of being an annual but this last box was not so great due to shipping problems. The items were good and I have always enjoyed getting my FFF subscription up until Winter 2020. What a dang mess! Everyone seemed to be getting broken stuff or no box at all! Luckily after about a month I finally received my box through usps on a Sunday!! This past Sunday as a matter of fact! I did have add ons and I feel I should have received my box way earlier, as I am an annual, with add ons. According to FFF’s shipping policy. I am canceling before renewal. It just isn’t worth the headache. Especially when I pay for the box then add ons and seasonals are getting their box before annuals!
Response from FabFitFunDec 10, 2020
Hi Delania! We're sorry to hear about your disappointment! Due to holiday peaks and COVID-19 safety guidelines, shipping carriers are seeing delays of up to an additional 10 business days on top of the normal timeline that we’re used to. However, we are happy to hear that you were able to receive your box! If there's anything else that we can do to turn your experience around, please let us know! We'd love to hear from you!



