FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
James F.
My sister loved the winter box I got her for Christmas. Thank you FabFitFun! :)
Response from FabFitFunDec 27, 2020
Hi James! Our team works hard to hand-pick the best products for our boxes each season, and we're glad you love them! Welcome to the FFF family! Xo
Samantha K.
I had, like so many others, major issue with my winter box. When I received mine, I was missing items and two of the items I received were defective. I had not received the usual email to customize (I checked my junk and trash) and I had missed out on that opportunity. I reached out to customer service by email and received several auto-generated answers. Considering the timing with the holidays, I did not anticipate a quick response. When I did get a live answer, Lezil was a pleasure to work with. Lezil acknowledged my issues, apologized and offered a solution. You can't ask for anything more from a customer service representative. She was professional, polite and efficient. Lezil also explained to me the other ways that I can check customization dates, so I don't have to rely on an email. I was convinced that I was going to cancel my subscription. Because of Lezil's efforts, I am going to give FFF another try. Thank you!
Response from FabFitFunDec 27, 2020
Hi Samantha! Thank you so much for the review! We apologize for the inconvenience this has caused you, and we're happy to have you fully assisted! We hope you enjoy the rest of your products while we make things right for you! Xo
kelli a E.
Jason was amazing, caring, personal, helpful, understanding, and quick resolve. I would recommend FabFitFun just off this experience alone, I can't wait to buy a year in a few days!
Response from FabFitFunDec 26, 2020
Hi Kelli! Thank you for your time spent to leave us this wonderful review! We are excited about having more seasons with you. Xo
A M.
My drop ship item was tagged to be delivered but never shipped. I emailed FFF and they were able to get it moving again and delivered in time for Christmas. It’s the first time I’ve had an issue and it was promptly resolved. And wonderful customer service! Extremely happy!
Response from FabFitFunDec 26, 2020
Hi there! We're happy to hear our Customer Care team was able to assist you with your concern. We look forward to many more seasons together! Xo
Kiamesha
Heather from Davao city,ph helped me greatly with my fab fit fun winter box. I had a mix up with my new change of address and Heather was able to resolve the issue and provide knowledgeable information pertaining to the situation. Great customer service.
Response from FabFitFunDec 26, 2020
Thank you for sharing your experience, Kiamesha! We are grateful for your great review! Xo
Heinz W.
The product ordered was not delivered on the date specified by the company and therefore was not able to be presented on Christmas.
Response from FabFitFunDec 25, 2020
Hi Heinz! Our Black Friday and Cyber Monday Sales orders are guaranteed to arrive by Christmas for our members within the contiguous U.S. However, this guarantee does not include items that will ship directly from the retailer's warehouse. We are sorry for the confusion and disappointment. A member of the team has sent you an email to further discuss your purchase. We look forward to surpassing your expectations in the future!
Dj
Disappointed my order had a glitch and didn’t receive for two months. Rep was fast to resolve and offered a discount.
Response from FabFitFunDec 25, 2020
Hi Dj! We are so sorry to hear about your disappointment! We always strive to provide a satisfactory experience for our valued members and we are so sorry that we missed the mark for you! We'd love to have the opportunity to turn your experience around so we have contacted you directly through Trustpilot to get the details of your account! Hope to hear back from you!
Tami P.
I have ordered my FFF Box in November and I still haven't received it a month later. Tracking showed it coming to my city and then leaving again with an ALERT and warning about forwarded. They were kind enough to replace it even though it was USPS issues and not FFF issues. I was thankful for that.
Response from FabFitFunDec 25, 2020
Hi Tami! We sincerely apologize if you have to wait longer for your box. We appreciate you reached out to our Customer Care for assistance. We're so happy to hear our team was able to help you! Thanks for sharing! Xo