FabFitFunReviews of fabfitfun.com

3.93,715 reviews
Cosmetics & Makeup
700 N San Vicente Blvd, 7th FL - Green Building, Los Angeles, California

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FabFitFun

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About FabFitFun

Delivering happiness and well-being to everyone, everywhere.

FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: fabfitfun.com
Website: fabfitfun.com
Category: Cosmetics & Makeup
Location: Los Angeles, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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FabFitFun reviews

3,715 approved reviews, newest moderated first

Kristen
Dec 25, 2020
Very helpful
Very helpful
Response from FabFitFunDec 25, 2020
Thank you for leaving us a review, Kristen! It is our pleasure to assist our members. We are glad you love our assistance! Xo
Donna J P.
Dec 24, 2020
Not at all happy with my last box and…
Not at all happy with my last box and then I recieved another a week later of the same stuff. Wanted to make sure I wasn't charged again for the same thing because of my dissapointment
Response from FabFitFunDec 25, 2020
Thank you for taking the time out to leave us a review, Donna. We are sorry for any confusion this may have caused you. Glad you reached out to us and one of the team has confirmed that it is a packing error. You are only billed once for the box this season. Thank you for letting us know about this and we will work hard to avoid this error moving forward.
Kally
Dec 24, 2020
Very good customer service
Very good customer service, will work with you on any issues. Good products.
Response from FabFitFunDec 24, 2020
Yay! Thanks for sharing, Kerry Ann! We're so happy to hear how much love our Customer Care and our featured products! We look forward to many more seasons together! Xo
Deborah
Dec 24, 2020
I am so very disappointed
I am so very disappointed. I ordered items as gifts which were supposed to be given as gifts. Today is Christmas Eve and my order is still in transit, These items were guaranteed for Christmas. Even if the box arrives on Christmas day, that is too late. We open gifts in the morning. Today I will have to go out shopping for replacement gifts. I ordered all my gifts online this year, some as late as last week and all have been delivered. FFF is the only one having delivery issues, I am extremely dissapointed.
Response from FabFitFunDec 24, 2020
Hi Deborah! We're sorry to hear about your experience! We can see that your order has shipped out with Pitney Bowes. Due to holiday peaks and COVID-19 safety guidelines, Pitney Bowes is seeing delays of up to an additional 7-10 business days on top of their normal transit timeline of 7-10 business days. We can see that your order is currently in transit. We recommend checking on your tracking link from time to time for any updates! If there's anything else that we can do to turn your experience around, please let us know!
Melissa N.
Dec 24, 2020
If I could give no stars that would be…
If I could give no stars that would be better. Terrible shipping company that they choose to utilize. Ive emailed them for the last 3 weeks regarding my box that literally sat in their warehouse for 8 days after they claimed it was shipped! Im tired of the “covid” and “holiday” excuses. Not one other company is having these major delays the FFF is allegedly having. They had no issues taking my money Nov 25th! My box has been “shipping” and “in transit” for 4weeks!!!! Bogus delivery dates given to me came and went 3 times! Today it just says “unavailable”. Im done being patient. Done. Pitney Bowes was a terrible choice and by the way others have reviewed, I'm not the only one.
Response from FabFitFunDec 24, 2020
Hi Melissa! We’re so sorry for the delays you are experiencing in receiving your package. We’re always looking for new additions or changes to ensure we are shipping boxes as efficiently as possible, however, the new carrier informed us of unforeseen delays with their shipping. We'd love to make your experience better so we have contacted you directly through Trustpilot to get the details of your account! We hope to hear from you soon!
Hayley M.
Dec 24, 2020
I love fabfitfun
I love fabfitfun. They have great products in their subscription boxes. I've only had to contact customer service once and they were so friendly and wanted to help.
Response from FabFitFunDec 24, 2020
Yay! We're so glad you love our products, Hayley! We look forward to sharing more exciting items in the future! Thank you for sharing how much you love our customer service too. Xo
Mark M.
Dec 24, 2020
Customer service is horrible and completely unacceptable
Customer service is horrible. I ordered the Fitbit fun box annual subscription. After a month and I still have not received a tracking number I emailed them. I received an email saying they made a mistake and it was never shipped. I contacted customer service at the phone number that was provided and waited on hold for 15 minutes before somebody answered. When they finally answered they offered me a $10 credit. A totally unacceptable resolution for a Christmas present from my daughter. I explained the situation to them and asked if it could be shipped FedEx. She put me on hold and after a total of 35 minutes waiting, she disconnected the call. She had my contact phone number. But never called me back. Customer service rep was Ria. So disappointed. I am seriously considering canceling my entire subscription and getting something else.
Response from FabFitFunDec 24, 2020
Hi Mark! Thank you for your time spent to give us a review. We apologize for your experience with our customer service. We looked at your account and found out that a follow-up email is sent to you. Due to holiday peaks and COVID-19 safety guidelines, Pitney Bowes experienced delays in their shipping process but at this point, a replacement order for your package has been processed and compensation has been provided. We look forward to surpassing your expectations in the future!
Joanne S.
Dec 23, 2020
Jack is a great asset for your company
Jack was a wonderful help! He took the time to help me find my why around around the web ring....I appreciate all his help.
Response from FabFitFunDec 23, 2020
Thanks for sharing your experience with us, Joanne. We are happy to hear that you are happy with our customer service. Xo

FabFitFunReviews of fabfitfun.com

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Very helpful

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I am so very disappointed

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About FabFitFun

About these reviews

More in Cosmetics & Makeup, California

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FabFitFun reviews

Very helpful

Not at all happy with my last box and…

Very good customer service

I am so very disappointed

If I could give no stars that would be…

I love fabfitfun

Customer service is horrible and completely unacceptable

Jack is a great asset for your company