FabFitFunReviews of fabfitfun.com

I love FFF and have been a loyal customer for a few years now, and spend a lot of money with them each year. I have a seasonal membership and am charged $200/year. I’m extremely disappointed in the shipping, billing and customer service. I was notified at the end of November that I was billed for my winter box. I was then notified that my box shipped on 12/2. A week later I tracked it and there was no movement. I gave it some time and still no movement. Eventually I emailed customer service explaining that there was no movement and that I was worried it was lost. A rep emailed me back, essentially asking me to be patient and to email again in 14 days if I still hadn’t received my box. I waited 15 days and reached back out. I still have not heard back from that email. I decided to reach out via direct message on Instagram yesterday explaining everything. That rep confirmed that my box was lost in transit by Pitney bowes and that they will send me a replacement in 2 weeks from now. I thanked them and asked if my customizations for the box would still be honored when they send the replacement and if they can offer some sort of discount for the month of waiting. They replied offering me 1 of 5 free items, all valued at $10 tops and never answered if my customizations would be honored. I replied thanking them for the offer but letting them know none of the options appealed to me and asking if there was anything else they could do. They offered me a $10 credit. I then explained that Ive been waiting a month and was just told they won’t be sending a replacement for another two weeks, which will inevitably take 2 or more weeks to get to me (or get lost again). When all is said and done I’ll have waited 2 months to receive my box after being charged. Not only should the replacement be sent immediately, it should be expedited through anyone but Pitney Bowes, and additionally they should be refunding a portion of my payment or at least offering me more than a $10 apology. Furthermore, I’d like to at least know that my new box will be coming with my specified customizations, as I know they have a limited stock of their items. To say I’m disappointed in my latest FFF experience is an understatement.

First time customer. Ordered a trial box which I received quickly and enjoyed. Ordered the winter box and was so excited I purchased a yearly subscription. However I have yet to receive my Winter box and was just informed after inquiring about it that it has been lost. I liked the trial box but since then my experience has been pretty ridiculous. My winter box shows it has not moved or transferred anywhere for almost a month (which must be where it was lost) and I feel that they should be tracking their shipments better. They should know an order was lost before I had to inquire. Once I inquired I did get a quick and clear response and they are supposedly sending me a new box but I definitely feel their shipping procedures need to be improved.

I placed my first order and it said it was delivered well I never got it I have been talking with someone and they sent me out a new package I really want to keep this but if I do not have my box in next 30 days I will not pay for it again!

I had been charged for my season box on 12/24 and received an email stating so but also offered an upgrade to the annual subscription so I selected to upgrade but I was charged the full price of the annual subscription along with the seasonal subscription fee. I didn’t realize it wouldn’t give me credit for the season fee I had just paid. Reached out and Bren was very helpful, she was able to refund me the season subscription fee this way I only paid the annual subscription fee of 179.99.

Extremely helpful customer service, very understanding, and called me back immediately when my call got cut off. Was able to answer all my questions regarding shipping durations and processes, helped me with knowing more about the products, and was able to solve my problem in a matter of minutes.

I didn't receive my winter fff box even though it shows delivered on the website. I've been waiting for this box and thought it was just delayed. I get deliveries at least twice a week and have never had a problem with something disappearing even when it takes me hours to pick it up. I contacted fff and got a response from Jack. He's reordering my box and it should ship soon. Thanks fff for fixing my issue quickly and without argument.

What a pleasant way for a company to apologize for not being able to deliver a package before Christmas through no fault of their own. Covid. Need I say more? They offered me a $25.00 future credit to be used towards any purchases or to apply to my annual membership! How awesome is that!

This was my first package and there was one item I really wanted. I didn't know I had to request the item. I emailed customer service and Lezil was kind enough to send me the item. Looking forward to more FabFitFun boxes.