FabFitFunReviews of fabfitfun.com

They're always late I'm getting their packages from California to here anytime I order anything else from California it gets here within a week this package came to Texas last week where I am located and now it has left and went to Indiana which is ridiculous!

Great customer service.

Excellent company helpful customer svs great products

Still waiting on my first box but looking forward to getting it. Customer service Jojo was so sweet because I was a bit of a jerk thinking my surprise Christmas gift from my kids was about to be a scam email. I apologized but felt terrible

I absolutely love FabFitFun! Getting a box at my doorstep is like having Christmas each and every season!

I have been a satisfied customer of FFF until the last summer box, which was not the same quality as previous boxes. The Fall box was worse. The Winter box was vomitous. It looked like garbage was swept up off the warehouse floor, dumped into the box with no packaging to guard against breakage, and sent on its happy little way. The product in the winter box (except for Dr. Brandt product) looked like it came from a Family Dollar store. When I complained and asked for a refund, I was told that I needed to pack the box up and return it at my expense before a refund would be issued. I told them that this was a problem of their making and that I would not be returning the box. It wasn't until I mentioned that I am a lawyer that they changed their mind and decided to issue a refund if I would provide them the tracking number. I sent a photograph of the tracking number. Nothing happened. It wasn't until I floated the idea of a class-action lawsuit on behalf of all disappointed customers that I got a response. Within a matter of a few hours I got an email saying that FFF is not set up to issue refunds but that they were making an exception in my case. How they are "not set up to issue refunds" is beyond me. I received my refund within 12 hours. FFF has really mishandled this mess. They were not responsive to complaints and they issued the same scripted responses time and time again to everyone who complained in the "comments" section of every one of FFF's cheery and happy posts. They either didn't care or they were unable to figure out what to do with the mess they created. I have canceled my subscription. There is no way that I would ever order from them again.

I never received my Winter box. It is posted that it was delivered in November but I never received it. I chatted with a customer rep on Dec 10th and sent an email inquiry and was told I would get a replacement box. I was told I would get an email about it, but never did. I also can’t find any information regarding a replacement box on my account. I just sat in the queue for the live chat for 45 minutes and then was disconnected. So frustrating. I hope I can get my replacement box.

I received multiple gift cards to FanFitFun as a gift. I found out that it is impossible to use multiple gift cards on a first purchase. This is frustrating because it made it so I couldn’t purchase the year long subscription which is why I had asked for the gift cards.