FabFitFunReviews of fabfitfun.com

I was I'm calling to cancel my subscription do to the lack of items in my box and the length of delay for my shipment when I spoke with Adrian he was able to resolve the situation replaced any items missing and I was able to resolve the problem right away He was pleasant and knowledgeable. Good job Adrian 👍

If I could leave a negative star review I would. I tried FabFitFun out for about a little over a year and have NEVER been able to pick all of my choices not to mention it took me awhile to figure out how to navigate their site. I was Soo excited for the summer box, I set my alarm an hour early to make sure I got to pick my choices and the choices would still be in stock. I was wrong. I was still excited though because I did get to pick the one item I wanted most. It is set up so you pay automatically. Payment was due the day that I have money automatically transferred into my spending account. I figured I'd better double check that the payment hadn't gone through yet and it appeared it had not. Some time went by and I was anxiously waiting for my box to show, it seemed to be taking awhile. It had been about a month so I checked my email to see if I had any new mail from FabFitFun. I actually did have something new. Not a month ago when it should have been.. notifying me of the funds issue... but a month later they sent me an email saying I had insufficient funds for the summer box, but that they ran it back through and they were now out of the summer box. I could cancel but by the time I got the email it was too late...they already billed me for the crap we can't sell box. I checked my bank account again and yes I missed my automatic transfer by 2 hours but they didn't let me know until it was too late. The box came and it was full of junk. Stuff from past boxes that I already had that sucked!!! Fifty bucks wasted!!! There isn't one item I want to keep. I am so angry. They didn't have the courtesy to tell me payment didn't go through and they waited a month to bill me again for crap they couldn't sell. It is so not worth it. Don't waste your money. You will be disappointed and I know I am not the only one. I know a lot of people canceled after one box. I wish I would have cancelled sooner.

I was very excited when I got my first box from fabfitfun. Everything was as expected. However when I got more involved in my subscription and started ordering things from the sale edits things started to get messed up. I was accidentally charged 2x for an annual subscription that I did not want. I also tried to order a few makeup items in a sale that I was super excited about receiving in time for Christmas. However, I was charged for those items and never received them. Not only did I not receive them, but I never got a notification about them missing. I ordered them before my winter box and I expected them to come before Christmas. Not only was my winter box late, but the items that I purchased were completely missing. I had to sit on the phone for an hour going over every single purchase I made in order to figure out what happened. And because customer service can see more things than you can on your account it was extremely difficult to find out about these missing items. All in all my winter box was late and now I have to wait for 2 more weeks to receive the items that were missing and should have arrived before Christmas. I know during this pandemic all shipping has been delayed but I feel like as a company you should have more communication with your customers. There is no excuse for taking my money and not sending me my items! That's literally stealing from your customers! You need to be on top of your business more. And as a suggestion I think the customers should have access to an itemized invoice on their account. We should be able to go into our own account and see exactly each item that we purchased, when we purchased it, when we were charged and when it was shipped. It's not right that I have to spend an hour on the phone trying to figure out what happened to a complete order that was totally missing and I dont have any way to see an itemized list of what I purchased but a stranger over the phone can. Then I have to sit there and try so hard to describe each item in detail so they can find it. That's excessive, unnecessary, complicated and completely avoidable if I could just see an itemized purchase history. I've been very disappointed in fabfitfun lately and I honestly think I'll be canceling my subscription for them taking my money and not even sending me the products I ordered. Thats totally wrong and then when I asked to speak with a supervisor they were "all in a meeting and unavailable" that's sketchy and very bad for business. Not good at all.

I didn't receive a confirmation email stating my box would be redelivered since it was delivered to the wrong address.

I cancelled by Box after it was invoice/paid in November and I had not received it by the end of December. I asked for a full refund. Very poor service and I do not believe that it can all be blamed by the carriers. Was never given tracking information.

Love love love FFF! So much!! Customer service is ON POINT! Products = amazing 👏

My package 📦 came damaged, missing items everything crushed & everything had melted wax all over it. Bocce completely destroyed. Then it was placed in another box that was completely destroyed. All items were crushed & I don’t no what items were sent because all papers were missin but order sheet & that only had few items that weren’t in box. I took pictures. Hat I ordered had wax all over it from candles being melted everywhere. Just total mess. All makeup broken but I ordered more & their were only a sponge that was dirty & mascara that was crushed. I sent pics I can send plenty. I got in touch w/fabfitfun & they are replacing all damaged items & other things that did not show up. I have been w/them for several years & this was a first as I said but they are replacing promptly. Will let you know and thank you.

fabfitfun has one of the best customer service I have seen to date. they explained their policies and what they were going to do for me very clearly. they made things right and showed me proof that they did. they were also very friendly. I ended up leave the convo with a smile on my face. I will defiantly contact them again if an issue arises and not feel anxious to do so.