FabFitFunReviews of fabfitfun.com

FabFitFun customer service is exceptional. I bought my daughter a subscription for Christmas. I forwarded her the email I received when it was time to choose an item for her next box. Instead of continuing on my account she opened her own so all of a sudden without realizing it I was paying for two subscriptions. FabFitFun went above and beyond in taking care of my issue.

Great customer service, with extremely nice staff.

With so many subscription services available, it is hard to know who to choose. I picked FabFitFun, and so happy I did. Not only do I each box, the customer service is top notch!

Fab Fit Fun is a quality company with wonderful products. I have been with them for a couple years now, and any questions or concerns I may have are always answered timely and politely. Fab Fit Fun really does care and stand behind the products. I recommend them highly.

I had a issue with a damaged boxed and Via was able to help me resolve my issue

Update: FabFitFun reached out to offer to send me the items I wanted that weren’t in my box. And the mini box arrived today. I’m happy about the quick response. After participating for 6 boxes, I cancelled. Was offered a chance to rejoin, if I did, I would get a free mini box. I chose the annual subscription, starting with the winter2020 box. First of all, I was charged for the Annual subscription AND the for the Winter box (5 boxes total). I chose my selections. Had to go through customer service for my "free" mini box. I had to screen shot the offer before they believed me. In early December, I got an email, my Winter box was on the way. Never came. Tracking info never worked. I got 2 emails asking me to "rate" my box. December 26, I went to customer service because it still wasn't there. They resent the box, I got it in 4 days. The box did not match the stuff online under "my box" which had all of my picks. It only had 2 of the 8 things listed in "my box" online. I went to customer service again today. I was told I didn't make choices. I told them I did make choices, which were under "my box" online. It had all of my choices correctly. After getting kicked out of chat and coming back, I was told, "Oh yes, I can see you made choices, I'm sorry you didn't get what you picked, you can't return the box, but, I'll let you pick 2 of the things originally picked. I now have a box of stuff I DON'T WANT, that I had to pay double for, and I STILL don't have the "free mini box" offered for rejoining. I'm happy to send this box back so I can get my choices but that wasn't an option. Probably should just cancel. 4 contacts to customer service and still wrong. Very frustrated.

James respond very quickly and answered my exact question Good Job James!!

I had an issue with my fabfitfun box where I didn't receive one of my customization preferences. James responded to me very promptly and not only is sending me my preferred item but also gave me $15 off my next box. Made my day!