Andrea L.
Love fabfitfun and their customer…
Love fabfitfun and their customer service rocks!
Response from FabFitFunJan 7, 2021
We're so happy to hear that, Andrea! Thank you for sharing your experience! Xo

Delivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent

Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent

Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Andrea L.
Love fabfitfun and their customer service rocks!
Response from FabFitFunJan 7, 2021
We're so happy to hear that, Andrea! Thank you for sharing your experience! Xo
Amanda F.
Love this company! Great concept, great products, and even better with customer service!
Response from FabFitFunJan 6, 2021
Hi Amanda! We are glad to know you love our products! Thank you for sharing your experience. Xo!
Shelby S.
I rarely have any issues with FabFitFun and when I do, it’s usually something outside of their control like shipping delays. Each time I interact with their staff, they are courteous, helpful, and incredibly kind. I’ve been a member for 5 years and still love this amazing company!
Response from FabFitFunJan 6, 2021
Yay! Thank you for leaving us a great review, Shelby! It is our pleasure to assist members in their satisfaction. We look forward to many more seasons together! Xo
Claudia S.
I usually love fabfitfun and while i realize shipping challenges were aplenty during the holidays, i have been waiting for over a month for a box that was supposed to be for winter. this is my treat to myself and during the holidays it's more important to me than any other part of the year. i have literally been chasing this box since December 1st. It is now January 6th and it's been sitting "in transit" for most of that time. I'm so disappointed that there was not more effort to ship out a new box or find another form of delivery than USPS, which is clearly not a good option right now.
Response from FabFitFunJan 6, 2021
Hi Claudia! Thank you for taking the time to leave a review! We're sorry to hear about your experience as we always want to provide a seamless and satisfactory experience for our members. Due to holiday peaks and COVID-19 safety guidelines, Pitney Bowes is seeing delays of up to an additional 7-10 business days on top of their normal transit timeline of 7-10 business days. We had a look at your account and we can see that a member of our team was able to help you with your account by applying credit for the delayed order and follow-up was sent to our warehouse team to make sure your order is not lost. We hope to have the opportunity to surpass your expectations in the future and if there is anything else we can do to make your experience better please reach back out to us.
Traci T.
There was a mistake were some things were left in my car and my credit card was charged. Their customer service was able to stop the order and issue a refund immediately I am very happy with their customer service.
Response from FabFitFunJan 6, 2021
Hi Traci! Thank you for leaving us a review! We're happy to have your concern resolved to your satisfaction! Xo
Perri D.
I had some merch stolen through transit to my home and Janica resolved it on the spot. She had all the leg work done before she emailed me! I love being a part of FabFitFun! I love the choices they offer us as products and in Add-ons. I highly recommend you join FFF and get in on all the great things going on!
Response from FabFitFunJan 6, 2021
Thank you for sharing and giving us a great review, Perri! We are happy to know how satisfied you are with our Customer Care and with our products. We look forward to many more seasons together! Xo
tangledweb
I couldn't give fabfitfun anything less than five stars when it comes to the specific niche that they offer they nail it every time. As someone who is always looking for a good value I never feel like I've been underserved. The subscription is $50 four times a year so $200 a year which is a substantial amount of money and the value of the products that I receive are around four times that which makes it an incredibly good deal. I also have the power to customize my choices to make sure that I'm getting something that I want. I have found so many products that have become my new favorite in beauty home and even accessories. When it comes to customer service their team couldn't be better they are quick helpful immediately address the issue and offer a solution without you having to ask. you got a bunch of additional deals coupon codes to different website to shop things that you see flash shells add-ons all for discounted price. I've tried other quarterly subscription boxes and just wasn't as impressed I don't know why FabFitFun is so much better but it really is. The quality of the products is always superior I've never had an issue with something missing or showing up broken. They offer such a nice variety in each box with a great mix of products. I've discovered things that I didn't even know I needed until they showed up in my box and I wonder how I lived without them before. Even amid a global pandemic they address shipping issues before I even worried about them. They sent emails ahead of time to let you know things could be delayed and then they sent updates I am never left wondering what's going on they always have answers before you have the question. It's just such a great subscription box I've been a customer for years and will continue to be a customer I don't see myself ever canceling this subscription.
Response from FabFitFunJan 5, 2021
Hi there! Thank you so much for the awesome review! We are so thrilled to hear about your wonderful experience and we look forward to sharing many more seasons together! Xo
Donna
I ordered and paid for a rug back in October but never received it due to shipping delays. Things do not look like they are going to approve anytime soon, so I asked FabFitFun to cancel my order. They responded immediately and issued a full refund plus MD tax on my credit card. Thank You FFF!
Response from FabFitFunJan 5, 2021
Hi Donna! Thank you for taking the time to leave us a great review! We apologize for the delay you experienced with your order, and we're happy to have you fully assisted! Feel free to reach back out in case you need further assistance! Xo