FabFitFunReviews of fabfitfun.com

I had just ordered a box just a few days ago, then I remembered that I last December, I ordered the winter box, and for a discount, I ordered the spring or fall box. I wasn't overly impressed, but the influencers really convinced me it would be different this time. Then I read trust pilot and became worried after all the bad reviews about products and shipping. It seemed to me as though maybe things had changed at FFF and things weren't organized or as quality. I emailed FFF customer service and told them I had made a mistake. I did express my concerns. Chase contacted me quickly and refunded my money immediately even though they say they don't do that. So I don't know about the box but I can't say the customer service is excellent

I found the site in which to order a little confusing. Upon checkout, I had all these extra items in cart that I could not delete. The customer service rep, Renzo actually deleted them for me otherwise I would have cancelled the entire order. Great immediate follow up!

I wrote an email within 24 hours I had reserved an email back regarding, my issue and a way to resolve the robe I got that was to small. In 3 days I got noticed I would be getting a new one. Thank you 😊 Beth

Amazing company- and always amazing customer service!

My experience was amazing 🤩

Very helpful and efficient through telephone.

My most recent box haven’t come in yet and when I would check the tracking number it would just say that it was in Indiana for the past 10 days and hasn’t moved. I emailed FabFitFun 2 days ago about this issue and I heard back this morning from Jack and they will be sending me a new box. He was very kind and helpful!

My box was delivered to my porch during a virtual meeting I was on. I live on a farm with not very much traffic so no one was around my box. When I retrieved my box it was obviously missing products. I then realized it was also not sealed at all and had no evidence it had ever been sealed. I then took video and pictures and did a issue claim to FabFitFun. I’m betting it got opened along the way of shipping and products fell out, or unfortunately maybe removed before arriving to my home. They were great and responded quickly. Kirsten then resolved my issue and also has sent me a replacement box!! So happy to get the rest of my products! Thank You so much, FabFitFun Elaine M.