FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
M. Raeschel M.
I wish more places had this standard of customer service!
Response from FabFitFunJan 9, 2021
Hi there! Thank you for your great review! We are committed to providing a seamless experience to our members, and we're happy we hit the mark for you. Xo!
Lane P.
I followed a link in order to get a promotional extra. I was mis-charged and didn't get the promotion the first round which was very disappointing. I went back on the chat and explained this to a new chat person and they straightened it out for me. It was this second experience that made me willing to trust this company.
Response from FabFitFunJan 9, 2021
Yay! We are glad to know that we are winning your trust, Lane! We look forward to having more seasons with you. If there is anything else we can do for you, please let us know. Xo!
sarahh H.
a set of mugs came in and was broken. I emailed FFF right away and it was handled ...I believe within 12 hours they had another shipment on the way to me... Thnx SOOOOOO much!!!
Response from FabFitFunJan 9, 2021
Hi Sarah! Thanks for sharing your experience with us. We're happy to hear our Customer Care team was able to assist you. Xo!
Emily
Such a great company with fantastic customer service. Whenever I have had a question they get back to you timely and are so pleasant!
Response from FabFitFunJan 9, 2021
Yay! Thank you for your great review, Emily! We're so happy to hear our team was able to help you. Xo!
Kelly H.
I have had Fabfitfun for awhile now. I recently had an issue with delivery with a box, drop ship, and Cyber Monday items. I contacted customer service. He listened to my issues and resolved them relatively quickly. I was told a new box would Ship out and received a credit for my lost items. I have NEVER experienced such AMAZING customer service! A+ customer service.
Response from FabFitFunJan 8, 2021
We are glad to hear that your issue is resolved, Kelly! Thank you for sharing your experience! Xo!
Debi L.
I had an issue with an item in my winter box. I contacted FFF and it is being taken care of.... no run around.
Response from FabFitFunJan 8, 2021
Hi Debi! Thanks for the great review! We're happy that you're pleased with the prompt response you've received from the Customer Care Team! We're here for you anytime! Xo
Rosemarie
I was so disappointed in FabFitFun. I recently ordered the winter box new subscription Dec 20th 2020. I was surprised 4 times in this order. It took a long time to get package, I was charge two different payments 1 day apart, I tried speaking to customer service and first time she said you can't return box than change her mind and said you can or get 30% off second charge. I went to 3 different places to send back and they wanted to charge $65.00 the box should of cost me $43.44 but cost me $43.44 second charge $38.04 total of $81.48. I called again different customer service person said he would give me 50% off second charge of $38.04. I was very disappointed in the customer satisfaction and the items they sent totally not worth the money you pay. I would never recommend this company to anyone, Such a Scam Company Not Honest or Loyal To there Customers.
Response from FabFitFunJan 8, 2021
Hi Rosemarie! Seasonal boxes contain 8 items with a total retail value of $200USD. We are sorry to hear that it seems you received less than 8 products. We'd love to check this for you but we need your account details to proceed. We reached out to you thru Trustpilot and we hope to hear from you soon.
Lyla B.
Very helpful while teaching me how to navigate the site. Polite, knowledgeable and patient.
Response from FabFitFunJan 8, 2021
Thanks for taking the time to leave a review, Lyla! We're glad to hear our team was able to help you! Xo