Arelys A.
Very friendly and helpful customer…
Very friendly and helpful customer service.
Response from FabFitFunFeb 5, 2021
Yay! We are glad to hear that our Customer Care hit the mark for you, Arelys! Thank you for your great review. Xo!

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FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent

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Excellent
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Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Arelys A.
Very friendly and helpful customer service.
Response from FabFitFunFeb 5, 2021
Yay! We are glad to hear that our Customer Care hit the mark for you, Arelys! Thank you for your great review. Xo!
Debra B.
Nikki was very helpful. I still need to hear from another department to complete my request.
Response from FabFitFunFeb 5, 2021
Hi Debra! We're so happy to hear that our team was able to assist you! Feel free to reach back out if you would need further assistance! Xo
Josie C.
Explained the issue promptly!
Response from FabFitFunFeb 5, 2021
Hi Josie! Your experience is our top priority, and we're happy we could be of help! Xo
Lou W.
I always enjoy ordering through customer service at FabFitFun. Their knowledge of the products and processes makes it very easy to put together the perfect box
Response from FabFitFunFeb 5, 2021
Hi Lou! Thanks for sharing your experience! We're happy to hear that you've been pleased with our Customer Care Team! Xo
Becky C.
Absolutely love Fab Fit Fun products and service!! 💕💕
Response from FabFitFunFeb 5, 2021
Hi Becky! We're so glad to hear that! Thank you for sharing your experience with our Customer Care team! Xo
Mari H.
I signed up for the FabFitFun box and didn’t enter the correct promo code to get a free gift. Ziggy was very helpful getting me on the right track!
Response from FabFitFunFeb 5, 2021
Hi Mari! We're glad to hear that our Customer Care Team was able to resolve your concern to your satisfaction! Thanks for sharing your experience with us! Xo
Melissa V.
Edit 2/5/21 : I now have fully been reinstated by FaFitFun to all of the benefits I paid for. I joined IN April 2020. Paid upfront for a full year of a select membership. I enjoyed them much better than other subscription services. Products were actually quite good and I shopped the earlier add on access sales every month. Dec 2020,I obviously made the mistake of letting them know that I would not be renewing my membership, past what I had already paid for. But my account was paid in full until Summer of 2021,so I wasn't concerned. Today , I try to shop the exclusive add on event and my account has been deactivated, even tho I paid for these benefits last year. App wanted a credit card to reactivate. Reactivate the benefits, I already paid for? no way! Customer service was nice, and reactivated my "Benefits ", but I'll still be a day late, in a benefit, I already paid for. looking at my order history since last April, you would think, none of this should be OK. I left IPSY because of cheap Chinese crap, and questionable billing. FATFIB needs to not punish Prepaid members, just because they make it transparent their not renewing in 6months.
Response from FabFitFunFeb 4, 2021
Hi Melissa! We are so sorry to hear about your disappointment! We always strive to provide a satisfactory experience for our valued members and we are so sorry that we missed the mark for you! We'd love to have the opportunity to turn your experience around so we have contacted you directly through Trustpilot to get the details of your account! We'd love to hear from you!
Debbie G.
I was very disappointed with my fab fit fun Box thought it would be a little more better product I like the earrings and there was a cutting board which was cool but everything else with what the Box came in I thought there were been more or bigger things for the Winter Box , Don't know if I am going to wait for the springboks M going to cancel my subscription again very disappointed.
Response from FabFitFunFeb 4, 2021
Hi Debbie! We're sad to hear that this season's box missed the mark for you! We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. We hope that we can surpass your expectations in the future!