FabFitFunReviews of fabfitfun.com

The selections have become kind of boring and repetitive. Some things im a few boxes were poorly wrapped and broke, no resolution from. The company. There are no options in the "my account" section to remove your private credit card information. I had to send a message l to a certain email address then confirm my email, etc. Inconvenient. I'm over Fab Fit Fun....there's a lot more to choose from out there where I will get better value and won't be constantly upsold.

Great customer service problem resolved super fast can't complain

First time for me to actually design my own FabFit box and for once I had the time to do it - but could not log in -Aira (customer service rep) resolved the issue in no time and was honestly concerned that I was taken care of - she made an unpleasant experience FUN!

I had a live chat with Jazz and it was excellent! She fixed my email issues!!!! It was a refreshing experience! Great job Jazz!!!

After months of thinking about it I finally decided to try out Fab Fit Fun and purchased a seasonal box. After getting a few emails after purchase with all of the advantages of upgrading to an annual subscription - 3 days later I decided to upgrade. The process was smooth but I noticed I was charged for BOTH the seasonal and the annual subscription. I sent an email inquiring about a refund. I received a quick email back explaining that the policy is all sales are final, but because it had only been 3 days since I decided to upgrade, she would refund my seasonal charge. Within moments the refund was processed and I received an email from PayPal that my refund was processed. Excellent customer service!!!

I had moved and had given my new address my old roommate had not received it either Jimmy had things cleared up really fast and my new box is on its way

To the editing team, Truly disgusted with the edit again, the lack of product, and by what seems to change from good make-up products, etc. to cheap crap you import from wherever. Stuff that can be bought even on your own site for $7 is one of the choices as an edit, in the same category as an elemi’s product. Which was sold out by the time my edit link arrived in my inbox at 9:51 am LA time. At that stage, you were out of the Mac lip set as well. This is not the first time this has happened, and not the first time I have complained. I was not able to edit my box when I signed up again due to your mistakes, and the free box I got when I signed up was full of stuff, I had received the previous year. As was my first box. You did send me a few things to try and make up for it, but that is not the point. The point is to be able to try new things from good companies before spending a large amount of cash on them. I have no need for cheap jewelry, silly hair bands or mobile phone sanitizers that do not work. I think you seriously need to look at your values and where you are headed, if it’s just to make money and not worry about value for money for your customer, you’re nailing it. If it were within your policies to demand my money back for the remainder of the year, which would be this box and three more. There are many other companies like yours not shorting the customer, and I will be taking my business elsewhere in the future, as well as being honest in my reviews via social media. A very unsatisfied customer UPDATE - I still stand by my review, I don't want to keep checking back endlessly, it's designed to make people buy more. Now you have to wade through endless pages of Crap to find decent stuff. I will say, however, the customer care team is good at reaching out, offering you a credit, etc. I just don't think the way the company is growing is for me. I do appreciate the reaching out. I would give them a 10 out of 10 for that.

I love love FFF! As a single mom I never do things just for me. My youngest is 18 yrs old so I started thinking what am I going to do for me?! That’s when I found FFF! It’s so exciting to get these boxes which I keep to store things under my bed, they’re great! Also it’s worth ever penny to pay for the whole year if you can which makes it less expensive. It also allows for a better selection because you get to pick your things before everyone else. I usually get my box before others have even picked their items. Even though I know what’s coming in it,except when I can’t make a choice in one section I choose the mystery option. I have always been thrilled with what they choose. It’s exciting like Christmas morning! Also my family loves it because they get awesome gifts with my add on items.