FabFitFunReviews of fabfitfun.com

I am so so sad and disappointed. It has been over a month since I was billed for my spring box and Addons, still my box and addons are still awaiting shipment. This did not happen when I was subscribed and got the winter box. Is it because I cancelled my subscription? Even though I cancelled my subscription I am still a customer and It’s so sad that I’m not valued as such. I signed up for the box to bring a little more joy into my life, but this past month has been the worst, looking forward to something everyday only to realize it isn’t coming. The FabFitFun box isn’t a necessity, it’s for comfort. I have gotten quite the opposite.And ofcourse I still receive fabfitfun emails, only to realize that they are more promotions and not my tracking info. I had a chat with a rep 2 days ago while she was kind, it took her an hour to locate my box and add ons. She advised me to wait. And couldn’t explain what went wrong. Today I had a chat with with someone else, Noah was very empathetic but still no explanation. I have received follow up emails asking if I need anything else. I responded to both explaining my situation. No response. This is not ok. Please improve. 03-30-2021 This is now 6 days later, over a week after my first complaint and still no box or add ons. I have had chats with several very nice customer service agents.and left several emails. I was offered a 50% discount as an apology for my troubles and I was advised yesterday that the issue is still being resolved and has been expedited, I was promised an email update within 24 hours and got none. I reached out again today and was told I had already been refunded for my box!!! Website says I am not getting a box!!! I asked for a manager, was then told that my box is still processing. Up till now, over a month after being charged, I can’t even get a tracking number!! Or when my things will ship!!! This is shameful, giving me the run around after taking my money. I am not going to let this one go. I am going to continue to leave reviews everywhere until I get what I paid for

efficient and kind thanks

Love getting my Seasonal boxes. But there have been only a couple issues that prevents me from giving a 5.

I had a problem with my first box being delivered incorrectly but the problem has been fixed I am waiting on my new box and the extra items I ordered and I'm very excited

I sent an email and the costumer service contact me by email. She explain step to take and what to do. Great costumer service. Happy costumer here.

FabFitFun customer service has always been exceptional. They communicate w you very quickly and helpfully resolve issues.

Dawn was very gentle and helpful

Love FFF. Never an issue with anything like when there is a problem with things they are right on top of it immediately and get it sorted out as quickly as possible and are so sweet and helpful.