FabFitFunReviews of fabfitfun.com

My own personal experience has been great so far. Sure there have been hiccups but they have taken care of them in a prompt and professional way. The items that I choose alone are far more than my investment. So I certainly get my money's worth. I have not been mad at their choices either. So far a happy camper.

I got on to find out where my spring add-on was. I found out that it wasn't coming because there was an inventory issue, I.e out of stock. I'm upset about this because a customer service agent manually placed that order for me because there was previously an issue with my payment, where they had to inactivate and reactivate my whole account just so I can add another payment, which held up this entire process. So at the time of the customer service agent placing this order for me, if there is an inventory issue, then the order should not have been placed. and then over a month went by and nobody told me that my order was never coming, but still kept my money. That is theft. So I canceled my subscription and won't be coming back and hope there won't be an issue with the remainder of my subscription being fulfilled.

My spring box was never delivered. i contacted customer service via chat and she reordered my box. It was quite a while ago. i finally got notification that my box shipped and so i tried to track it only to see it hasn’t moved in 10 days. i was told it actually hasn’t shipped so i’m confused what is taking so long and why was i told it had shipped when it hasn’t. a little disappointed

I had an issue with my Spring Box and Riley the Customer Service Rep was so nice and quickly offered a solution

SPRING BOX Never received After calling them multiple times Inquiring about my package they told me that the package was lost and they placed an order for a replacement. I received an email on 3-23 with the tracking information. Everytime I check I check on the status of the replacement it states that the label was created. This Spring box is a replacement for my original Spring box that was never received. Even now when I contact FFF they the representatives can’t even tell me approximately when I will be getting my replacement package. I had an overall horrible experience with FFF and their incompetent customer service representatives. When speaking to the customer service representative I was told that he needs to hang up the call so the supervisor named Wyndal can call me. I waited and waited but never received a call.I regret signing up for an annual membership. This was my first box of my annual membership and the experience was horrible.

Heads up people, do not ever purchase from FabFitFun they will take your money, say the box is shipped but never ship it, not send you the free box offered for spring, and then the company they ship with hang-up on you when you try to get this resolved. All customer service members work out of their own home so there is no way to get anything resolved and thwy won't give me my money back because they trick you with the terms and conditions that no one ever reads. They owe me $200 and I can't get it back.

For the second time I have requested a full refund from FabFitFun for my Spring box that has not been received by the shipper Lasership. This Sping box is a replacement for my original Spring box that was never received. It has been over 30 days since my bank account was charged $73.31 and the replacement box has STILL not been sent to the shipping facility and FFF refuses to refund my bank account.

I just had a quick question regarding the renewal of my annual subscription, and Doris with FFF customer service was extremely helpful. It was 12 AM in my time zone, and I was still able to touch base via chat within seconds! She had all of my questions answered within 5 minutes, and I was extremely happy with how efficient she was.