FabFitFunReviews of fabfitfun.com

Thus far I’m not too keen on this program. Too bad I like the concept but I feel that if you are not tech savvy and unaware of the rules you are going to be charged for things without your knowledge.

I like fabfitfun, but I had a bad experience with customer service today. I added a couple products to my cart on the website, and didn’t check out. I forgot to check out, so it did charge me today and I didn’t realize it would charge me. I completely forgot I had even put the items in my cart. But I had a charge on my card today from fabfitfun, and I emailed customer service to ask what the charge was for, That’s all I said I didn’t ask anything else. The customer service rep tells me that they checked out the items in my cart (which I’m fine with, I was very happy with the items in my cart and I was going to buy them anyway) and they don’t do refunds, but she gave me a refund anyway. I told her I wanted what I bought and if she could undo the refund. She said that the items are now sold out! I really don’t want to sound rude. But I am just kicking myself for even emailing customer service. If they don’t offer refunds, then how and why did I get refunded. I’m just really upset about this. I guess if you email them to ask what a charge is, tell them you don’t want a refund, even though their policy is non refundable.

Recibí un servicio rapido y de calidad. Asunto resuelto!

When a concern comes up, it is quickly resolved. Excellent customer service.

My first experience was a great one, I am so pleased already. Service & communication is everything. She answered my questions, was clear and direct. I can’t wait for my first box.

I got the winter, spring, and I’m waiting for my summer box but to be honest the prodructs or meh. I just looked at what will be inside my summer box d I can honestly say nothing in there interests me. One of the items is a brain teaser puzzle. I order bc of the skin, hair, and products like that not to get a puzzle in the mail. They also are sending silicone ice cube trays which also doesn’t interest me and is something I can find anywhere, even the .99 sent store. I was disappointed with the other boxes as well. Theee hang been any products I love or I see the celebrity affiliates advertise for. You see all this great stuff in their boxes and it’s filled then you get yours and it nothing like it. You can add some of those products for additional fees but that defeats the purpose of getting the box. I can’t wait to cancel the subscription.

thanks for perfect reply and satisfactory.

Although I did like the items I received and looked forward to getting the box, they have some shady business practices and will not help you if you get caught in one. If you are just browsing and put things in your shopping cart, MAKE SURE YOU TAKE THEM OUT BEFORE YOU LEAVE THE SITE!!!! If you don’t, they will be automatically shipped to you, but you won’t be notified until they actually ship so there is nothing you can do. Yes, it does say there is no check out procedure but only if you look closely do you realize that it says the items in your shopping cart will be automatically sent to you. I have had issues with companies automatically resubscribing me for things, but when I call or chat, they always remove the charge and the subscription. This company will not do that. I will be cancelling after my next box (end of my subscription). Too bad, they are losing a customer who always orders extra over a $15 order. I’m lucky, though, to find out on a small order. Sometimes I leave hundreds of dollars of things I want to compare in my cart! Imagine if that had been the case! I did reach out to your customer care team, as your reply suggests. They told me there was absolutely nothing that could be done. That’s why I left a poor review.