FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
3,715 approved reviews, newest moderated first
Christine B.
Everything worked out so far and I am so happy. I just ordered more from rhe Bold Sale. I am looking forward for it to not having any problems. However if there is one I know you will fix it. Thank you for everything Christine Betsekas
Response from FabFitFunJul 9, 2021
Thanks for your feedback, Christine! We are always here if you need anything. We are happy to help! Xo
Maryam A.
Great experience- I had a problem with an order and they made it right and went above that to make sure that my future interaction was better (giving me credit towards my next purchase on top of full refund. Love all the products I get from FFF. Recommend them highly!
Response from FabFitFunJul 7, 2021
Thank you so much for your feedback, Maryam! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Tricia R.
Needed to do a change of address
Response from FabFitFunJul 6, 2021
Hi Tricia! Thank you for taking the time out to leave a review! We can see here that a member of our team assisted you with your concern. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Alecia C.
Best customer service team I’ve had the pleasure of speaking to on planet earth! Reps are actually nice and knowledgeable! They make you feel heard and they resolved my issue within 24 hours!!
Response from FabFitFunJul 5, 2021
Hi Alecia! Thank you for this sweet review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Brenda
I didn't receive my box even though it says delivered. Lasership, which is the courier they use had an option for delivery instructions, which I used. They obviously didn't follow instructions, and I don't have my order! Everyone is saying wait. Why am I waiting? This is the second time I had trouble with Lasership, which is what I told FabFitFun. I want a refund or my order. Not to be ignored! Some of my customization items probably aren't even available anymore. I want answers and a resolution .
Response from FabFitFunJul 5, 2021
Hi Brenda! We are sorry to hear about your experience! One of our Customer Care Representatives will look into your account and email you regarding your concern. We look forward to assisting you soon!
Phayon M.
My box said it was delivered and I never got it. In our community it's placed in a Mailbox and then key in left in ours. I never got my box and they r sending me a replacement box. They never made me fill like they thought I was lying.
Response from FabFitFunJul 5, 2021
Hi Phayon! Thank you for taking the time out to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
customer
Sandy did an amazing job in customer care.
Response from FabFitFunJul 3, 2021
Thank you so much for your feedback, Brenda! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Kelly S.
I can’t even write this w/o getting upset. I have waited over 2 months for my box and add ons. Every time I called I got the runaround - my add ons were over $300. I got a box today and no add ons, not the items I even picked and I have the upgraded membership. I have talked up FabFitFun for years but it ends today. When I called and wanted to know about my add ons Ria promised to email me with resolution. She emailed me with a refund and cancelled all of my add ons. Wow you kept my money since April and then because it’s going to take effort you cancel. Shame on you. I plan to write more reviews as I find it very important that people know what happens when the want to not deal with their mistakes. I just signed up with boxy charm- the first box arrived within 2 weeks and it was what I picked. Please don’t write on this review that you value me and am so sorry - I want my add ons as these were gifts and t I paid for these 3 months ago- I never suggested I wanted them cancelled. I expect you to fix it.
Response from FabFitFunJul 2, 2021
Hi Kelly! It is always a priority to provide a seamless experience to our members, and we’re sorry we fell short. We can see here that a member of our team sent you an email with regard to this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!